The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.
Wells Fargo Commercial Capital
A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle
Middle Market Banking
Services private and public companies with annual sales of $5 million to $2 billion
Specialized expertise across industry sectors
Treasury Management & Payment Solutions
Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.
Our businesses include:
Affluent serves customers with $250,000 or more of investable assets and partners with Wealth & Investment Management to meet the specific – and often complex – financial needs of our affluent and affluent away customers. Affluent includes Wells Fargo At WorkSM, which partners with our business customers to provide financial education resources for their employees that may help them achieve their financial goals through virtual or in-person workshops and on-demand webinars. The program is also offered for participating educational institutions to support their students, faculty, and staff.
Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of approximately 4,900 retail banking branches, complemented by online and digital channels, and a network of 13,000 ATMs across 36 states and Washington, D.C. Branch Banking includes the regions, Branch Banking Operations and Supervision, and Consumer Banking National Business Development.
Small Business serves the financial needs of small business owners with annual sales of up to $5 million and includes Small Business Lending, Small Business Relationship Management, Core and Government Products, and Small Business Strategy. It also includes a Healthcare Practices group, which combines a team of experts, practice financing, and resources to help medical, dental, veterinary, and optometric practitioners acquire, build, equip, and refinance their practices.
Consumer Data and Engagement Platforms (CDEP) works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo’s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.
CSBB Business Execution partners with business and finance leaders to help drive effective execution and accountability of strategic initiatives across CSBB. The team also ensures comprehensive business execution plans are in place across key initiatives, helps build management processes and routines to monitor and drive execution, and develops metrics and reporting to track progress and provide clarity and transparency.
CSBB Chief Administrative Office leads several strategic functions to drive CSBB’s transformation and help its businesses improve customer experience, manage risk, and increase efficiency. Functions include strategic planning, process engineering, global delivery, project management, front line operational risk programs, conduct, employee initiatives, and resolution and recovery planning across CSBB. The team also leads enterprise expense initiatives and risk transformation efforts for CSBB.
CSBB Chief Marketing Office provides marketing support for the CSBB businesses and the Marketing Centers of Excellence (COE) support for marketing needs across the enterprise. The team has accountability to define the line of business marketing strategy and execute marketing campaigns.
CSBB Control Management serves as the front line of risk management and is primarily responsible for ensuring effective front-line risk identification, measurement, monitoring, controls, and mitigation for the CSBB businesses. This team works to ensure internal controls, processes, and procedures are adequate and effective, and executive management understands the risks, exposures, and trends that impact the business. The group also collaborates on projects and initiatives by providing support and awareness of risks and mitigating control solutions.
CSBB Diverse Customer Segments (DCS) leads CSBB's strategy to diverse consumer segments, focusing on understanding the needs of diverse markets and leveraging customer feedback, data, analytics, and insights to guide strategies. CSBB DCS works to bridge gaps by bringing Wells Fargo's full set of resources to the diverse communities that Wells Fargo serves. The team includes the Strategic Planning, Enterprise Strategic Diverse Initiatives, Small Business, Mass Market, and Affluent/Emerging Affluent diverse segments teams.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.
CSBB Strategy and Innovation works with the CSBB leadership and the enterprise Strategy, Digital, and Innovation leadership teams to identify and develop the CSBB strategic plan, innovation priorities and opportunities, and ensure alignment with the overall strategy for the company.
Deposit Products includes deposit and debit product groups, offering innovative checking, savings, and payment strategies that form the core of our customers' relationship with Wells Fargo and fulfill a broad array of their financial needs.
Wells Fargo’s Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it’s buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
Corporate & Investment Banking delivers a comprehensive suite of capital markets, banking, and financial products and services. A trusted partner to our clients, we provide corporate and transactional banking; commercial real estate lending and servicing; investment banking; equity; and fixed income solutions including sales, trading, and research capabilities to corporate, commercial real estate, government, and institutional clients across the globe.
Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on three key risk areas: credit risk, operational risk and market risk.
As the company's second line of defense, Corporate Risk – or Independent Risk Management – provides independent oversight of risk-taking activities. Independent Risk Management establishes and maintains Wells Fargo's risk management program and provides oversight, including challenges to and independent assessment of the frontline's execution of its risk management responsibilities. We manage risk according to the Risk Management Framework and ensure all employees understand their individual accountability for managing risk. Corporate Risk roles depend on a variety of skills, including: Data analysis and synthesis, root cause analysis, change management, process management & execution, risk governance, risk strategy, risk identification & assessment, risk prevention, controls & mitigation, risk monitoring, reporting & escalation, risk systems & technology.
Finance brings together enterprise functions that drive Wells Fargo's financial management, including accounting and control, financial planning and analysis, line of business finance, asset-liability management, treasury, tax management, and the company's investment portfolios. They also inform shareholders, regulators, taxing authorities, employees, and leaders of the company's financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines.
Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions include Finance, Controllers, Treasury, Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy.
Diverse Segments Representation and Inclusion (DSRI) - DSRI partners with Wells Fargo’s business leaders on the strategy, operations, and delivery of products and solutions specifically for diverse customer segments or underserved communities. This group is an important part of our overall commitments to advance our diversity efforts internally and externally. DSRI drives accountability for leading and advancing the Company’s diversity and inclusion efforts in the marketplace and workplace, with the goal of leading the financial sector in its contribution to closing the wealth gap of diverse communities. #DSRI
Diversity, Equity and Inclusion (DE&I) - DE&I commitments were established to help create a workforce that brings diversity of insights and perspectives to all levels of our company. These commitments place accountability on leaders to intentionally focus on improving diverse representation in more senior-level roles of the organization to more closely reflect our workforce and the customers and communities that we serve. Our top DE&I priority is to support our employees by bringing about meaningful change in diverse representation. The key principles of the design structure is to have centralized reporting and direction-setting that is aligned against priorities, and executives who will be held accountable for outcomes. Each LOB will be responsible for implementing and driving initiatives in a well-managed and robust control environment.
The Wells Fargo Human Resources (HR) team is comprised of approximately 5,000 team members who work together to make the company an employer of choice where people are our competitive advantage.
Human Resources at Wells Fargo is a centralized function that is aligned with and supports the company, lines of business, and functions. The HR organization is responsible for building and implementing strategies, programs, and infrastructure to identify, develop, and retain top talent for the company.
To achieve these goals, the organization supports a range of areas, including the employee experience, consulting, operations/systems/technology, learning, talent planning and development, employee relations, total rewards, and people analytics.
Who we are and what we do at Wells Fargo, individually and as an HR organization, carries tremendous responsibility: HR has a critical role in supporting employees, advancing our company’s culture work, supporting its transformation, and shaping our organization’s success.
Our work each day advances us toward our desired Future State: A focused, flexible, and fast HR organization delivering employee-centric solutions in support of Wells Fargo’s priorities.
Internal Audit provides independent, objective assurance services across the enterprise and all business lines to ensure controls are functioning as intended and comply with all legal and regulatory requirements. Internal Audit reports the results of its work to the Audit Committee of the Board of Directors. As a business partner, Audit helps the company accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.
The Legal Department has 11 divisions that support Wells Fargo products and services. Our vision is to advance the company's strategy, support its transformation, and effectively manage risk through a team known for collaboration, sound judgment, and proactive advice. #LegalDeptJobs
Public Affairs brings together teams responsible for engaging with the company’s stakeholders — those individuals and groups who can affect or be affected by Wells Fargo. To deliver the consistency and transparency that our stakeholders expect, we must understand their perspectives and connect our programs, strategies, and messaging so we can deliver in a One Wells Fargo manner.
Public Affairs builds trust, brand reputation, and positive business results for Wells Fargo. We enhance the company's societal impact and sustainability, execute strategic communications and brand management, and advocate for Wells Fargo's business priorities.
Public Affairs includes these teams:
Communications & Brand Management delivers strategic internal, external, and executive communications for Wells Fargo and is responsible for driving the company's brand strategy. The team provides world-class counsel to accelerate the business and deliver relevant content to build trust, drive stakeholder perception, and protect and enhance the company's reputation.
Government Relations & Public Policy (GRPP) leads the company's engagement with policy makers and leaders at the federal, state, and local levels on public policy and regulatory matters that affect our ability to conduct business and serve customers. The team includes six areas of practice — Federal Government Relations, State and Local Government Relations, Regulatory Relations, Public Policy, Political Programs, and External Relations — and is supported by the GRPP Compliance and Operations team.
Social Impact & Sustainability leads the development of strategic initiatives and corporate commitments to drive positive, innovative social impact and sustainability, manage critical environmental and social issues, and enhance Wells Fargo's reputation as a leader in Environmental, Social and Governance (ESG) performance. This team is responsible for the Wells Fargo Foundation, community relations, impact investing, and integrating sustainability, human rights, social justice, and equity considerations throughout the company.
Strategy & Transformation leads strategy, operating model, and cross-functional initiatives for Public Affairs. The team drives transformation, risk management, operational excellence, and efficiency, while measuring progress against our strategy, focusing resources, and defining success measures.
The Strategy, Digital, and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.
Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.
Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.
Wealth & Investment Management, or WIM, is one of the United States’ leading providers of financial and investment services. provides a full range of personalized wealth management, investment and retirement products and services to clients across U.S. based businesses including Wells Fargo Advisors and The Private Bank. We deliver financial planning, private banking, credit, investment management, and fiduciary services to high-net worth and ultra-high-net worth individuals and families. We also serve customers' brokerage needs. Our mission is to help clients pursue their financial goals with confidence. This is accomplished this by:
Building enduring client relationships through sound, thoughtful, and objective advice
Developing individualized plans for clients to help meet their financial objectives
Helping clients build, manage, preserve, and transition their financial resources and wealth
WIM serves clients through the following businesses:
Wells Fargo Private Bank serves high-net-worth individuals and families.
Wells Fargo Advisors provides investment advice and guidance to clients through more than 13,200 full-service financial advisors and referrals from more than 5,450 licensed bankers.
Through Wells Fargo Private Bank, WIM is also a leading provider of trust, investment, and fiduciary services, including personal trust services and a number of specialized wealth services designed to meet the diverse needs of high-net-worth clients.
Investment Contact Center
The Investment Contact Center (ICC) provides virtual service and support for Wealth & Investment Management clients across its two brands — The Private Bank and Wells Fargo Advisors. Our front-line employees manage millions of client interactions each year via telephone and online chat.
ICC representatives work for one of the following client-servicing businesses: Brokerage Services, Investment Resource Center, The Private Bank/Wealth Management Service Team, and Trust Services Contact Center.
The ICC has locations in Charlotte, NC; Minneapolis, MN; Saint Louis, MO; Salt Lake City, UT; and Manila, Philippines. They are responsible for:
Handling a high number of incoming phone calls from our clients
Managing account inquiries and resolving moderately complex problems and transactions
Providing technical support for our website
Focusing on customer service while balancing the needs of clients, shareholders and team members
Meeting productivity standards while engaging clients in conversations regarding our financial products
Meeting performance objectives in service and quality assurance
The most successful candidates will be extremely customer focused, organized, detail-oriented and have the ability to easily multitask, and translate complex topics into simple terms for our customers.
Some of the jobs within our Investment Contact Centers include: