ALERT - To ensure we continue to fulfill our role as a provider of vital services to the public, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through our retail branches, contact centers, and ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.
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In this fast-paced role, you’ll use your service and communication skills to help resolve our customers’ concerns and offer products that meet their ongoing financial needs. On our team, you’ll discover opportunities for professional development and gain valuable skills that will launch your career at Wells Fargo.
A day in the life
As a phone banker, you have the opportunity to interact with customers. This role begins with an excellent paid training program to get you up-to-speed on our banking products, services, systems, and procedures. On any given day, you can expect to:
Use your banking product knowledge to expand customer relationships
Handle incoming calls from our customers
Solve complex problems with multiple software programs
Be a part of a team that thrives on ensuring top-notch customer service
And rarely a day goes by without recognition from your manager, peers, and business partners. Your team might enjoy a pizza lunch for providing excellent customer service or you might receive balloons to celebrate a personal success. You’ll hear “thank you” and “great job” a lot, giving you a strong sense of accomplishment. You will know you’re part of a winning team and a winning company.
You’ll engage customers by phone with information and suggestions for new financial products and services. At Wells Fargo, customer service is our top priority and is the basis for rewarding you for the good work you do.
A day in the life
You will spend your day providing excellent service to our customers by offering new products and services to help them succeed financially. Your activities will include:
Delivering exceptional service by going out of the way to please each customer
Quickly answering questions in a friendly and courteous manner
Using your banking product knowledge to expand customer relationships
Join our team to work in a fun, team-oriented, and diverse environment, where you can use your problem-solving and communication skills to build your career. We encourage a healthy work/life balance, and we'll support your professional development and provide coaching and training that can help you reach new heights of success.