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About Enterprise Global Services (EGS)

From its inception in Hyderabad, India in 2006, Enterprise Global Services (EGS) has grown to support over half of Wells Fargo's business lines and staff functions, working across Technology, Operations, Risk Services and Knowledge Services. Today Enterprise Global Services operates in Chennai, Bangalore and Hyderabad in India and Manila in Philippines.

EGS uses a “follow the sun” model, whereby team members across time zones transfer work to one another at the end of the day. This model reduces processing turnaround times, improves our service and benefits customers.

Our journey

Growth across India and Philippines since 2006

  • 2006

    WF India journey begins with Technology team in Hyderabad

  • 2007

    WF India Operations function begins

  • 2008

    Beginning of Technology infrastructure offshoring

  • 2009

    Technology capability matures/ Operations functions expand

  • 2010

    Additional Hyderabad facility

  • 2011

    WF Philippines (PHL) journey begins

  • 2012

    WF Bengaluru, India move to new facility, PHL operations expands

  • 2013

    Single identity for EGS Delivery across India & PHL

  • 2014

    WF Manila, PHL & Chennai India integrated to EGS

  • 2015

    WF Bengaluru new facility initiated, Emerging Services consolidated

  • 2016

    A decade of EGS celebrated, Wells Fargo Manila at PHL site expanded

  • 2017

    WF Bengaluru centers consolidation in a new facility

Enterprise Global Services is a key player in the ongoing success of Wells Fargo. The senior-most leaders of our company appreciate the value and innovation that we bring to the bank, so we’ve got a strong commitment right at the top of the house. I’m excited about our future and the advances we will make in serving Wells Fargo’s customers today and in the future.

– Raj Bharadwaj, Head of Finance Shared Services