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ServiceNow Lead Software Engineer

  • Technology & Data
  • Full time
  • R-212213

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a ServiceNow Lead Software Engineer to join the Operational Risk team to support applications managed in Service Now platform.

This position is not eligible for Visa Sponsorship.

In this role, you will:

  • Lead complex initiatives on selected domains
  • Ensure systems are monitored to increase operational efficiency and managed to mitigate risk
  • Define opportunities to maximize resource utilization and improve processes while reducing cost
  • Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies
  • Resolve coding, testing and escalated platform issues of a technically challenging nature
  • Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
  • Mentor less experienced software engineers
  • Collaborate and influence all levels of professionals including managers
  • Lead team to achieve objectives
  • Partner with production support and platform engineering teams effectively

Required Qualifications:

  • 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years of experience in Service Now Application development, installation or trouble shooting
  • 5+ years of experience in understanding service-oriented architecture and ability to consult clients with such topics
  • Experience with web technologies - JavaScript, ES5+, HTML< CSS/SCSS, SQL
  • Experience in one or more JavaScript frameworks like Angular JS or React is a plus
  • Knowledge of web-based protocols and standards

Desired Qualifications:

  • 3+ years of experience with Service Now GRC
  • Certified as as Service Now Application Developer
  • Certified as Service Now Implementation Specialist for GRC
  • Micro-certified - Service Portal, ATF, Flow Designer, integration Hub etc.

Job Expectations:

  • Develop and implement new Service Now Application using low-code or out of the box solutions
  • Develop workflow and scripts to personalize existing Service Now applications and automate business processes
  • Understand detailed requirements and own code from design, implementation, test automation and delivery
  • Manage deployment by engaging with enterprise platform management during release
  • Manage Production Support by engaging as L3 support team member
  • Manage API integration with non-Service Now application
  • Manage documentation in Confluence of new or existing Service Now applications


  • Charlotte, NC

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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