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Systems Operations Engineer

  • Technology & Data
  • Full time
  • R-220293

About this role:

Wells Fargo is seeking a Systems Operations Engineer...

In this role, you will:

  • Participate in managing all installed systems and infrastructure within the Systems Operations functional area
  • Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Work with vendors and other technical personnel for problem resolution
  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
  • Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA’s with business partners.
  • Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
  • Oversee and ensure nightly batch completes within agreed business SLA’s.
  • Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
  • Following documented escalation procedures.
  • Performing application health checks and ensuring that all applications are green before the start of business.
  • Documenting known production incidents into knowledge base.
  • Release co-ordination with stakeholders to ensure smooth deployment into production.
  • Provide UAT or lower environment support as per project requirement.
  • Participate in BCP/DR activity to ensure BCP readiness of production environment.
  • Shift Time 05:30 AM IST – 2:30 PM IST and 13:30 PM IST – 22:30 PM IST (We work in two shifts and there is no night shift).

Required Qualifications:

  • Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bachelor/Master Degree with 7+ years of experience in Application Production Support background.
  • Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably AUTOSYS).
  • Good understanding of ITIL concepts like - Incident, Problem and change management.
  • Ability to communicate clearly and concisely to stakeholders.
  • Batch Monitoring and email queue support.
  • Monitoring tools like ITRS Geneos, scripting knowledge – Shell/Perl/PowerShell and/or any ETL experience is desired.
  • Any prior experience of application support of either lower environment or prod-parallel is a plus.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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