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Senior Lead Technology Business Services Consultant

About this role:

Wells Fargo is seeking a Senior Lead Technology Business Services Consultant. This position is part of the Technology Third Party Governance, Control, Policy and Governance team and will be responsible for overseeing controls, policies, processes and Third Party Program implementation to identify, manage and mitigate risks of third parties with Technology risk. The job responsibilities for this position include to work with relevant SMEs and stakeholders to:

  • Create self-identified issues with suitable remediation plans and drive it to closure
  • Devise and/or monitor controls to identify gaps to prevent, detect or correct operational risk issues
  • Validate or enhance key components of processes, including the design and development of process documentation, metrics/KRIs, controls, RACI, policies and standards
  • Update existing controls and/or develop new controls to manage third party risk
  • Review risk indicators to drive mitigation strategies, and challenge risk acceptances/exceptions where necessary
  • Credibly Challenge Third Party program results or implementation plan
  • Identify and report key risk third party issues

The ideal candidates will have a well-rounded risk and technical background with experience in evaluating and addressing third party risk. The candidate will need to understand technology, third party risk concepts and controls. 


In this role, you will:

  • Work as an advisor to more experienced leadership to influence technology matters to develop programs that are effective and efficient for highly complex business and technical needs across one or more lines of business
  • Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation across multiple lines of business or the enterprise
  • Deliver solutions that are long term, large scale, and which require understanding of organizational goals or priorities and technology to develop executable strategies and plans
  • Provide vision, direction, and expertise to more experienced leadership on implementing innovative and significant business solutions related to technology matters that are large scale, cross functional, or companywide
  • Engage with the technology team and more experienced leaders to provide support and drive strategic initiatives for the business and for execution of operational processes


Required Qualifications, US:

  • 7+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
  • 5+ years of Technology Third Party Risk Management experience


Desired Qualifications:

  • Appropriate industry certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), or Certified in Risk and Information Systems Control (CRISC) preferred
  • Familiarity with industry control frameworks such as COBIT, ITIL, ISO17799, COSO, etc.
  • Familiarity with regulatory expectations (e.g., FFIEC) on management of third party and technology outsourcing
  • Experience developing and cultivating professional relationships
  • Ability to translate and convey complex technical information to senior technical and non-technical stakeholders in oral and written format
  • Ability to influence and collaborate at all internal organizational levels and with stakeholders including business partners, project managers, senior executives
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
  • Good analytical skills with high attention to detail and accuracy
  • Strong organizational, multi-tasking, and prioritizing skills
  • Strong time management skills and ability to meet deadlines
  • Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
  • Knowledge and understanding of third party risk assessment procedures, risk mitigation or risk remediation
  • Experience in assessing risk, writing issues, and developing appropriate corrective actions
  • Experience leveraging data analysis to understand trends, issues and drive mitigation/remediation
  • Experience reviewing risk from assessment and vendor performance data to develop and drive mitigations
  • Experience with updating or developing new controls related to third party risk 

This position is part of the Technology Third Party Governance, Control, Policy and Governance team and will be responsible for overseeing controls, policies, processes and Third Party Program implementation to identify, manage and mitigate risks of third parties with Technology risk. The job responsibilities for this position include to work with relevant SMEs and stakeholders to:

  • Create self-identified issues with suitable remediation plans and drive it to closure
  • Devise and/or monitor controls to identify gaps to prevent, detect or correct operational risk issues
  • Validate or enhance key components of processes, including the design and development of process documentation, metrics/KRIs, controls, RACI, policies and standards
  • Update existing controls and/or develop new controls to manage third party risk
  • Review risk indicators to drive mitigation strategies, and challenge risk acceptances/exceptions where necessary
  • Credibly Challenge Third Party program results or implementation plan
  • Identify and report key risk third party issues

The ideal candidates will have a well-rounded risk and technical background with experience in evaluating and addressing third party risk. The candidate will need to understand technology, third party risk concepts and controls. 

Pay Range

$120,400.00 - $250,000.00 Annual

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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