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Lead Content Strategist - Payments

  • Product Management
  • Full time
  • R-224308

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Lead Content Designer for the Strategy, Digital and Innovation (SDI) team. The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals.

In this role, you will:

  • Lead complex initiatives for internet and application content design

  • Identify the modeling and all risk management including compliance with all federal and state laws for accessibility for all users

  • Review and analyze complex business and operational objectives that require in-depth evaluation

  • Complete work in accordance with all risk management, compliance and business process expectations

  • Make decisions in complex and multi-faceted situations requiring strong understanding of Content Design policies, procedures and/or compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

  • Collaborate and consult with peers, colleagues and mid-level to more experienced managers to resolve issues and achieve goals

  • Lead projects, teams or serve as a peer mentor

Required Qualifications:

  • 5+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience writing across a variety of digital platforms (mobile, desktop, web, and app)

  • Ability to breakdown complex topics into concise customer friendly content

  • Experience working cross-functionally and managing input from multiple stakeholders

  • A ruthless editor that is willing to cut anything that does not add value

  • Experience using content strategy and information architecture methodology to optimize content

  • Figma proficiency

  • UCD, Design Thinking

Job Expectations:

  • This position is not eligible for Visa sponsorship

  • This position is a hybrid work model and will not be a telecommute position, must be willing to work out of San Francisco, CA or Charlotte, NC approximately 3 days a week

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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