- Responsible for the dialer operations for CCS Collections business.
- Execute dialer strategies and managing multiple call lists that comprises of accounts of various types and delinquencies.
- Analyze various aspects of production, viz., staffing, call volume, break schedules and overtime.
- Work proactively in the event of dialer outages and liaise with Business and IT and get a resolution at the earliest to minimize downtime.
- Implement strategic plans, technical up gradation in coordination with Business.
- Work on creating SQL based automations for dialer execution.
- Analyze the behavior of various campaigns and make strategy change as per requirement to drive better business results.
- Perform Legal verification for Compliance to adhere to the FDCPA and other Collections Laws.
About this role:
Wells Fargo is seeking a Business Execution Associate...
In this role, you will:
- Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
- Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
- Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
- Collaborate and consult with mid-level managers or cross-functional business partners
- Provide work direction to less experienced Strategy and Execution staff
Required Qualifications, US:
- 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications, International:
- Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to navigate multiple computer systems, applications and utilize search tools to find information.
- Strong analytical skills with high attention to detail and accuracy.
- Excellent verbal, written and interpersonal communication
- Capable of multi-tasking
- Have an analytical bent of mind and an eye for detail
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.