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Procedure Writer

About this role:

Wells Fargo is seeking a Procedure Writer...

In this role, you will:

·         Lead or participate in developing documentation or document publishing strategy, policy and guidelines

·         Participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline

·         Review and edit material authored by others

·         Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content

·         Complete quality control assessments of the work performed by team

·         Recommend and document business procedures and best practices, identifying process gaps and offering alternatives

·         Serve as team lead or escalation point

·         Provide guidance to less experienced technical writers

·         Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

·         Partner with clients to review audience and develop strategy to address technical documentation needs

Required Qualifications, US:

  • 4+ years of Procedure Writing experience/Transaction Call quality monitoring, documentation, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    Required Qualifications, International:
  • Experience in Procedure Writing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  •      Intermediate Microsoft Office skills

    ·         Excellent verbal, written, and interpersonal communication skills

    ·         Ability to articulate complex concepts in a clear manner

    ·         Solid critical thinking skills

    ·         Strong attention to detail and accuracy skills

    ·         Ability to work independently

    ·         Ability to consult, build, and maintain solid working relationships in and outside of immediate department. @RWF22.

    Please note that "@RWF22" is an identifier for internal recruiting purposes only and has no connection to nature or responsibility of the Job


Job Expectations:

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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