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Currency Transaction Regulatory Senior Manager

  • Operations
  • Full time
  • R-237814

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.  With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories .

About Wells Fargo India & Philippines
Wells Fargo India and Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. WFIP operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about WFIP at our International Careers website .

Department Overview
The Regulatory Operations team is responsible for multiple front-line enterprise-level governance and operational support activities to deliver efficiency and effectiveness, enhance customer experience, and mitigate risk. The Currency Transaction Reporting Regulatory Group (CTRRG) is part of the Regulatory Operations (RO). The CTR requirements are part of Wells Fargo’s Global FCRM Program. The FCRM organization owns the risks associated with this program. As the policy and regulatory proponents for CTR, FCRM is responsible for identifying regulatory and industry changes along with enterprise wide BSA and anti-money laundering (AML) risks. CTRRG continues to be under high regulatory scrutiny and must stay abreast of continually changing regulations and regulatory expectations.
About the Role
Responsible for the overall operational performance of one or more processes and contributes to formulation of organization wide operational strategy and policy, may serve on LOB/ Organization wide tasks or project teams. Manages the implementation of procedures, controls, analytics and trend analysis to ensure proactive identification, prevention, execution, detection, investigation, recovery and government/internal reporting of financial crime activity. Ensures compliance with regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, etc. Maintains an awareness of financial crimes activity across the enterprise and ensures all issues are proactively addressed. This is a senior management position within Regulatory Operations team will lead the front to back LOB activities related to Currency Transaction reporting functions and any other additional businesses. Acting as a lead for all escalations, operations, business and regulatory initiatives; this leader may face-off to global business, operations, compliance, and legal counterparts to ensure effective transparency and partnership. This person will also be responsible for adherence to regulatory rules and implementation across the team. This position is responsible for overall management of the Regulatory Operations performed by WF- I&P & will be based in Manila, Philippines

Key aspects of managing the operations include, but are not limited to the following:

  • Core Operations Management: 
    • Manage multiple teams led by the Supervisors/Managers & QA teams to ensure successful service delivery to business partners
    • To ensure that BAU is processed as per SLAs
    • Manage End to End Service Delivery and drive Quality as a differentiating factor with regards to Process Excellence
    • To be proactive in identifying process and knowledge gaps, and effectively manage escalations
    • Work very closely with Delivery teams on TAT Management, Process Improvements, Regulatory Compliance, Audits- Process/Transactional Level and adherence to SLAs
    • Workforce management, scheduling & rostering, leave planning
    • Provide Monthly Performance Metrics
  • People Leadership Attract, retain, and develop top talent:
    • Develop and maintain a world class and productive team Ensure strong focus on short- and long-term objectives, training, succession planning, career development
    • Interact with the team on daily basis, conduct monthly one-on-one meetings
    • Should manage training needs of the team along with ensuring completion of the mandatory targets
    • Performance management, conduct appraisals, complete action plans for people development
    • Ensure Learning Initiatives, Adherence to discipline, punctuality, and compliance by the team & Attrition Management
  • Global stakeholder management:
    • Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions
    • Interact and communicate with the business partners / requestors on regular basis to help them manage their expectations
    • Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations
  • Risk & Controls Mindset:
    • Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment Responsible for Business Continuity,  Breaches/Incidents and Quality Assurance
    • Ensure updating of SOPs/ Issue Logs/ Exception Logs
    • Ensure BCP strategy is in place for the team
    • Ensure that the Daily Checklist is signed off by the managers/supervisors
    • Should display an appreciation of control, quality and risk related issues. Ensure existent controls are followed by team
    • Ensure that the team has effective Quality Check process in place
  • Delivery of Strategic Programs:
    • Support and manage the delivery of the Organizational strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery
  • Change Leadership:
    • Measures effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency
    • Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources
    • Participate in special projects revolving around data cleanups, process improvement analysis and reporting
    • Convert business problem statements into cost effective, scalable, reliable & user friendly solutions
    • To plan & estimate efforts during analysis & requirements gathering phase. 
  • Re-engineering Initiatives :
    • Partner with Technology and the lines of business, to deep-dive and identify potential opportunities RPA and drive towards executable solutions, improving controls and delivering cost saves
    • To keep updated on trending Operations requirement and manage internal stake holders to build efficiencies of scale through IT as a platform
    • Identify the need and scope of automation in various processes and work closely with the IT team

Essential Qualifications:

  • Required to have 12-15 years’ experience in Finance Operations with last 5-7 years in senior roles leading large teams handling Risk Operations, sound knowledge in BSA/AML, investigations of financial crimes transactions or policy violations, risk management or compliance, specifically supporting the US would be a distinct advantage
  • Graduate/MBA or an advanced degree (or equivalent experience) with preferred Certified risk professional with industry certifications such as AML, Fraud, CRISC, CAMS or similar risk/ control certifications
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions
  • Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments
  • Must be a great team player with a high degree of flexibility, prepared to work in a deadline-driven and fast-paced environment
  • Excellent presentation skills, effective written and verbal communication skills, should be comfortable dealing with senior management
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
  • Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
  • Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities
  • Experience working with senior leaders straddling across Technology, Operations and Strategy

Job Expectations:

  • This role will follow a night shift schedule (late EMEA shift) Monday to Friday following a hybrid set up until further noti

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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