Skip to main content
Laptop

Associate Quality Assurance Administrator

  • Operations
  • Full time
  • R-239686

Associate Quality Assurance Administrator

About Wells Fargo :

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
 

Market Job Description :

About Wells Fargo India
Wells Fargo India  enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations.

Department Overview
The SBB QA team is responsible for evaluating, monitoring, assessing and/or SBB operational programs, processes, claims, documentation and/or files for procedural adherence.

Functions may include but not limited to:

  • Evaluating processes to ensure business procedures are followed.
  • Providing feedback to Operations Managers regarding documentation and underwriting requirements; or evaluating booked, closed, cancelled, and declined credit applications, accounts, files, systems and/or processes to ensure procedural adherence.
  • Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed.
  • Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution.
  • Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.

 
About the Role
The primary role of this team will be to complete Quality Assurance reviews of work performed by various teams within SBB. The team will be expected to complete their loan review with a high degree of accuracy and in a timely manner. The level of this role is Associate Quality Assurance Administrator.


 
Responsibilities

  • Evaluating processes to ensure business procedures are followed.
  • Providing feedback to Operations Managers regarding documentation and underwriting requirements; or evaluating booked, closed, cancelled, and declined credit applications, accounts, files, systems and/or processes to ensure procedural adherence.
  • Ensures corrective action on exceptions and problems identified, required data is input and proper procedures were followed.
  • Ensures identified risks and/or problems are clearly documented and interacts with appropriate parties for timely resolution.
  • Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance.

Market Skills and Certifications :

Essential Qualifications
6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment demonstrated through work or military experience.
 
Desired Qualifications
Bachelor’s Degree with proficiency in Written and Verbal communication.
 

We Value Diversity :

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Join our talent community

Learn about upcoming events and career opportunities at Wells Fargo

Join now
JK 1212 1236 B 4MP