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Senior Process Engineer

  • Strategy & Execution
  • Full time
  • R-240312

Senior Process Engineer

Business Process Management

This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR and Business Process Management business partners.  This role reports to the Global Delivery leader for HR India and the Philippines.

Human Resources develops and implements our “employees, candidates, and operational” strategies to support Wells Fargo’s business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice.   Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure.

This role is part of Human Resources and services the Business Process Management Team.

The Human Resources (HR) Group Business Process Management (BPM) team is seeking a Senior Process Engineer. This team defines, measures, improves, and governs HR business processes to deliver consistent, desired outcomes for our customers; manage our operations efficiently and effectively, and strengthen risk management and compliance. Critical thinking, decision making, strong communication and ability to work effectively in a fast-paced, ever-changing environments are key capabilities for this role.

Responsibilities include: -

Process Improvement

  • Organizes, leads, and facilitates cross-LOB, enterprise-wide process design and re-engineering initiatives that will encompass an end-to-end analysis and future state redesign that requires specialized knowledge or skill critical to the redesign effort in a matrix leadership environment.
  • Develops improvement approaches within businesses and across lines of businesses that are holistic, customer focused to understanding business processes and workflow through Wells Fargo
  • Identifies and helps to prioritize new initiatives to drive business strategy, mitigate potential risks and control gaps, financial return, and/or positive customer impact.
  • Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates
  • Establishes standards for measuring performance against process requirements - Including the development of metrics that provide data for process management indicators for future improvement opportunities
  • Provides advanced statistical analysis for business leaders, project teams, and managers as required. In addition, provide basic and advanced measurement approaches and mechanisms to ensure we are managing the process and producing the designed results
  • Shares The sharing of lessons learned and best practices with others throughout the organization, when appropriate, to further promote process management.

Partner & Collaborate

  • Provides assistance in the development and advancement of our common enterprise Operational and Process Excellence framework, methods, techniques, tools, training, and language. Including the development of new process improvement techniques and services, as needed
  • Drives business awareness of our common enterprise operational and process excellence methods, techniques, tools, etc
  • May assist with the development of our enterprise Operational and Process Excellence Curriculum and Training Materials
  • Provides assistance and leadership of our enterprise process improvement professional support services - Including the identification and management of resources, including cross-entity members, to successfully execute projects
  • Provides consultation on the use of reengineering techniques to improve process performance and product quality
  • Works with Project Manager(s) and Sponsors to ensure Six Sigma/LEAN activities, deliverables, and tools are integrated in the project plan when appropriate
  • Collaborate and partner with other enterprise programs or initiatives to help advance the goals of those efforts while advancing the culture of operational excellence
  • Provide thought leadership in the area of process management and continuous process improvement, operational excellence, continuous improvement.

Coaching

  • Provide coaching and mentoring for other process engineers, process owners and managers, and/or others informally (e.g., 1-on-1) or formally (e.g., facilitated training sessions).
  • May provide informal 1-on-1 training and formal small to large group training facilitation, coaching, & mentoring.

Required Qualifications, International:

  • 10+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications: -

  • Proven experience in developing and implementing process improvement strategies, validating positive financial results through the establishment of performance tracking capabilities that drive process efficiency, effectiveness, and an improved customer experience.
  • Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences
  • Demonstrated ability to deliver relevant information to business partners and senior leaders in that persuades, educates, and enhances understanding.
  • Ability to drive business awareness of quality/process management methodology and coach teams in process management and continuous process improvement and operational excellence.
  • Demonstrated capability to manage multiple initiatives concurrently, recognizing the significance of competing priorities
  • Skilled in the use of Business Process Management Notation (BPMN) software such as iGrafx
  • Knowledge and understanding of Statistical Analysis software such as Minitab
  • Knowledge and understanding of Rapid Process Automation software such as Blue Prism
  • Experience in Design Thinking and/or Human Centered Design (HCD)
  • Change Management skills such as Prosci/ADKAR, PMP, CAPM or Agile
  • Lean Six Sigma Black Belt
  • Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations: -

  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Willingness to work on-site at stated location on the job opening
  • Flexibility to work different shifts

@RWF22- Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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