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Senior Technology Business Systems Consultant

  • Technology & Data
  • Full time
  • R-242915

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant to be “Eyes on Glass” for the Digital production environment on the Digital Incident Response Team. During on-call the team will be observing, monitoring, facilitating SLO alarms that result in an Incident and be ready to deploy emergency banners. When SLA breach occurs, team will move to Major Incident Lines and contact the primary PSM On Call for Major Incidents to follow standard protocol. This L1 Digital Incident Response Team will always have banner tools up (Fingers on Keyboard) and ready to deploy the banner.  This team will conduct monitoring sessions with 3L Engineers, Development, and other technical resources. This team will be the SME on all requests point in time for banner requests, Emergency Changes, DMLs, etc. and will be responsible to communicate across channels, and filter requests that require additional partner groups. 


In this role, you will:

  • Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems.

  • Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements.

  • Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems.

  • Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions.

  • Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes.

  • Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables.

  • Coordinate communication and information flow between business and technology teams.


Required Qualifications, US:

  • 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.


Desired Qualifications:

  • Strong attention to detail and accuracy.

  • Excellent verbal, written, and interpersonal communications skills – able to present status, facts, thoughts and ideas in a clear, concise, and organized manner.

  • Personal dedication and strong work ethic

  • Strong time management skills, with an ability to multi- task, handle multiple test assignments, and prioritize one's own work.

  • Excellent attention to detail and ability to analyze business requirements.

  • Working Experience with Splunk

  • Working Experience with APM

  • Working Experience with DownDetector

  • Working Experience with AppDynamics

  • Working Experience with Glassbox

  • Working Experience with ServiceNow


Job Expectations:

  • Ability to work on weekends and holidays as assigned.

  • Ability to work on call as assigned.

  • Ability to work additional hours as needed.

  • Flexibility to work in a 24/7 environment.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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