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Senior Loan Documentation Processor, Customer Servicing

  • Operations
  • Full time
  • R-278875

About this role:

Wells Fargo is seeking a Senior Loan Documentation Processor. The role is responsible for collecting, preparing, coordinate, and reviewing loan documents.

In this role, you will:

  • Provide support in performing loan documentation duties on the most complex loan packages to ensure compliance with company's policies and government regulations
  • Process or close loans and act as a main point of contact for internal or external customers during the loan process
  • Perform administrative, operational, or customer support tasks related to complex loan packages
  • Manage an assigned pipeline of all loan types relative to business line
  • Provide subject matter expertise and interpretation of procedures to the team of Loan Documentation specialists to ensure timely completion of work
  • Interact with immediate Loan Documentation team, functional area, and internal peers outside work group on information related to the routine loan documentation process

Required Qualifications:

  • Four ( 4 ) years experience in customer service, loan administration, collections, or sales environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Must have completed two ( 2 ) years of college education or associate degree
  • Four ( 4 ) years experience in call centers or customer service back office specially servicing corporate or commercial customers with strong communication skills.
  • Collections or Financial account background, preferred 
  • Excellent English communication skills

Job Expectations:

  • Amenable to work on US shift; Monday - Friday 
  • Amenable to work during PHL holiday 
  • Amenable to work onsite

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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