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Incident Communications Lead

About this role:

Reporting to the head of Enterprise Incident Communications, this position will create integrated strategies, content, and creative solutions to support incident communications. Additionally, the scope includes working on high-priority projects and incidents with colleagues across the enterprise.  This position can sit in Charlotte, NC; Dallas, TX; Minneapolis, MN; St Louis, MO; Tempe, AZ or West Des Moines, IA and is required to be in the office 3 days a week.  The Wells Fargo job profile is Lead Communications Consultant.

In this role, you will:

  • Serve as a trusted advisor and provide incident communications counsel to key stakeholders

  • Develop and implement communications strategies and plans that protect Wells Fargo’s reputation

  • Write and edit a variety of communications including key messages, announcements, Q&As, and talking points

  • Ensure creative assets adhere to all corporate branding and legal guidelines

  • Participate in kickoff, progress, and presentation meetings with key stakeholders 

  • Offer insights and influence decision-making based on risk or reputational matters

  • Design testing strategies to evaluate the effectiveness of incident response plans

  • Function as a subject matter expert (SME) and share best practices

  • Develop standards, guidelines, tools, and templates for effective incident communications

  • Collaborate across Public Affairs to coordinate work and ensure a “One Wells Fargo” approach

Required Qualifications, US:

  • 5+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience developing incident communications strategies and plans 

  • Experience counseling executives on issues management or crisis management initiatives

  • Experience developing compelling content and leveraging internal/external channels for messaging

  • Experience building strong relationships and collaborating across large organizations

  • Experience presenting information in a manner that persuades, and influences decision makers

  • Experience working complex programs/projects under regulatory oversight

Job Expectations:

  • Flexibility to work in a 24/7 environment

Office Locations:

  • 401 South Tryon Street - Charlotte, NC

  • 1445 Ross Avenue - Dallas, TX

  • 550 South 4th Street - Minneapolis, MN

  • 1 North Jefferson Street - St Louis, MO 

  • 64 East Broadway - Tempe, AZ

  • 800 South Jordan Creek Parkway - West Des Moines, IA

Posting End Date: 

27 Feb 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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