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Operations Director - Wires Investigation

  • Operations
  • Full time
  • R-351679

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

Department Overview

Enterprise Payments Operations is an Enterprise-wide function within the Enterprise Operations and undertakes Payments activities across the enterprise supporting all lines business especially Commercial Banking (CB) and Corporate & Investment Banking (CIB) and Consumer and Small Business banking businesses across the entire client life cycle. The function brings together all payment related functions - Wires, Investigations, ACH, Real Time payments, Lockbox functions, Payment Command Center, Swift room management and testing. The Enterprise payments with in I&P sits under the CB/CIB business vertical and undertakes variety of operations names – wires processing, sanction screening, payment investigation and repair, ACH, payment testing and production support and lockbox. The operations covers all stages of payment lifecycle supporting various line of business.

About this role:

Wells Fargo is seeking an Operations Director. Responsible for the overall operational performance of Wire Investigation located in Philadelphia PA, Charlotte NC, Portland , OR , Hyderabad, India and Manila, Philippines. Manages middle managers and/or upper middle managers, in specialized roles. Contributes in the development and implementation of long-term strategies, policies and technological advancements. Considered an authority for complex technical, operational and processing functions with cross-group impact. Responsible for complex wire inquiry management, boutique premium services, process improvement initiatives, developing and monitoring service standards, department goals and the enterprise complaint wire support process. Responsible for business processing models, risk and controls and adherence to all banking regulatory compliance requirements. 

In this role, you will:

  • Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome

  • Work with senior management to develop and execute business plans

  • Integrate efforts of cross department initiatives with core business objectives

  • Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area

  • Provide expertise on managing the most highly complex technical and operational processes with cross-group impact

  • Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables

  • Interpret and develop range of policies and procedures relating to Operational management area

  • Collaborate with and influence functional team on the operational processes and initiatives

  • Provide training and guidance to less experienced staff

  • Manage allocation of people and financial resources for Operations

  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 15+ years of operations experience, 7+ years of management experience in payment operations. Wires Investigations experience would be an advantage.

Desired Qualifications:

  • 10+ years of Wire Transfer Investigations experience and 7+ years of management experience in payment operations

  • Experience managing geographically dispersed team members, including both exempt and non-exempt team members and offshore resources. Experience working with offshore based providers

  • Outstanding pipeline management experience, including performance reporting and effective process design

  • Demonstrated ability to hold constructive and productive relationships with peer groups, support partners, and other lines of business

  • Demonstrated experience ensuring overall compliance to include government regulations and company policies

  • Relationship building and ability to drive decision making through a consensus building approach

  • Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution. Ability to lead through transformational change and large initiatives

  • Demonstrated experience handling complex matters as they relate to wire transfer processes

Job Expectations:

  • Candidates must be flexible with work hours and arrangement, weekends/holidays if deemed necessary by the business

Posting End Date: 

30 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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