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Senior Human Resources Operations Representative

About this role:

Wells Fargo is seeking a Senior Human Resources Operations Representative based in Singapore to support the International HR Operations Team. The team are responsible for activities that support the operational efficiency and performance of Human Resources. This is a varied role that will allow you to gain valuable insights on a variety of topics from onboarding to offboarding and all the activities during the employment lifecycle. If you enjoy learning and have an eye for driving efficiencies and improvements then this is the role for you.

Learn more about the career areas and lines of business at

In this role, you will:

  • Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service.
  • Manage daily operational activities, including but not limited to:  job changes; starters; leavers; leave of absence; requests for employee data; and document management.
  • Monitor and track information including probations; fixed term contracts; visa expiration; and flexible working agreements; following up with managers to ensure completion of activities within required timeline
  • Partner with the Global Mobility team with expatriate relocation administration and system updates.
  • Liaise with the payroll team to ensure all payment and amendments run smoothly and on time.
  • Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind.
  • Support on new hire and termination process.
  • Identify opportunities to streamline and simplify operational execution.

Required Qualifications:

  • 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Demonstrated experience in a HR operational role within a matrix organisation.
  • Ability to communicate in Mandarin and/ or Japanese will be highly preferred to support relevant stakeholders in the region
  • Proven experience in Workday and ServiceNow is essential
  • Experience working with outsourced teams
  • Proficient in MS office with advanced Excel skills an advantage
  • An understanding of employment law across APAC locations
  • Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
  • Resolution of escalated issues using system knowledge and engagement with relevant teams.
  • Excellent attention to detail, with a logical approach to work
  • Positive attitude with a ‘can-do’ approach.

Posting End Date: 

30 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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