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Senior Commercial Loan Servicing Representative

  • Operations
  • Full time
  • R-356743

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at

In this role, you will:

  • Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.
  • Provide direct customer service and acts as primary servicing contact for the loan.
  • Support less experienced loan administrators in providing resolutions of inquiries and complaints.
  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues.
  • Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.
  • Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input.
  • Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.
  • Provide subject matter expertise and interpretation of procedures to less experienced individuals.
  • Respond independently to complaints escalated at the highest level.
  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Interact with internal customers.
  • Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

  • Experience in effectively handling and prioritizing a pipeline to handle escalations.
  • Pipeline management skills and ability to drive a pipeline towards achieving key performance targets.
  • Experience in handline a pipeline of more complex duties.
  • Vehicle title management experience.
  • Knowledge and understanding of equipment leasing or title processing.
  • Ability to work effectively in a team environment.
  • Excellent verbal, written, and interpersonal communication skills.
  • Sound attention to detail and accuracy skills.
  • Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
  • Ability to work independently, proactively, and creatively while exercising sound judgement.
  • Basic knowledge and understanding of collateral documentation, perfection, and business entities.
  • Effective organizational, multi-tasking, and prioritizing skills.

Job Expectations:

  • Must be able to work on site 5 days a week Monday through Friday.

Posting Location:

  • 600 S 4th St, Minneapolis, Minnesota 55415

Posting End Date: 

14 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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