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Senior Loan Servicing Representative

  • Operations
  • Full time
  • R-357298

About the Role

Senior Loan Servicing Representative is a subject matter expert who shares knowledge/best practices with others. Identifies/resolves conflicts and works in team initiatives. Analyzes existing practices and looks at improving the same. Receives, sends, comprehends and absorbs information, manages team in absence of TL/AM, preforms training and conducts audits, manages critical reports        


  • Achieve / exceed the set productivity targets.
  • Complete tasks within process specific TAT
  • Number of errors are consistently below process quality threshold
  • Is supportive of the team and contributes to it in an individual capacity
  • Receives feedback openly from others post implementation of learning experiences
  • Adapts to change within the organization with guidance from others
  • Proactively shares knowledge and readily helps and guides others
  • Proactively volunteers to contribute in team initiatives
  • Independently ‘picks – up’ knowledge/skills in one’s own area of work
  • Is able to see visible linkages between various issues and scenarios in immediate environment, independently
  • Independently applies specific learning to work
  • Readily agrees towards attending learning experiences
  • Generates impactful ideas to improve one’s area of work
  • Contributes actively to group discussions and presents ideas, views amicably
  • Keeps appropriate stakeholders (especially superiors) in loop when sharing information      

Essential Qualifications

  • University degree in Business, Finance/Commerce
  • 4+ years’ experience in home mortgage or relevant experience in Foreclosure.           
  • Strong analytical skills, ability to read and interpret legal documents
  • Ability to succeed in a team environment and strong focus on attention to detail
  • Ability to design process maps with minimal guidance
  • Ability to create and maintain complex reports
  • Ability to connect with LOB partners on conference calls/understand updates etc.
  • Training, auditing, MIS reporting, generate process Improvement/IDEA/Best Practice for self and team
  • Strong knowledge of Windows and Excel – Using Pivot table, V lookup, tracing formulas, running macros
  • Manages basic information clearly in the written and oral form, Demonstrates good command over the English language
  • Detail oriented and able to multi-task to accomplish tasks effectively
  • Analyze complex data and make decision for final reconciliation


We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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