Skip to main content

Lead Service Now Software Engineer

Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

About this role:

Wells Fargo is seeking a Lead Service Now Engineer (Lead Specialty Software Engineer) to support the Enterprise Business Resiliency (EBR) line of business.

In this role, you will:

  • Lead complex initiatives on selected domains

  • Ensure systems are monitored to increase operational efficiency and managed to mitigate risk

  • Define opportunities to maximize resource utilization and improve processes while reducing cost

  • Lead, design, develop, test and implement applications and system components, tools and utilities, models, simulation, and analytics to manage complex business functions using sophisticated technologies

  • Resolve coding, testing and escalated platform issues of a technically challenging nature

  • Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives

  • Mentor less experienced software engineers

  • Collaborate and influence all levels of professionals including managers

  • Lead team to achieve objectives

  • Partner with production support and platform engineering teams effectively

Required Qualifications:

  • 5+ years of Specialty Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education​

  • 5 + years of ServiceNow Software Engineering experience (new development and support)

  • 3+ years of SQL development

  • 2+ years of experience with ServiceNow Business Continuity Module (BCM), ITSM, Common Services Data Model, and/or custom workflows

  • 2+ years of engineering team leadership

  • 2+ years of senior leadership engagement experience

  • 1+ years of ServiceNow Automated Testing Framework

  • 1+ year of working with globally dispersed team

Desired Qualifications:

  • 2+ years of Agile delivery experience

  • 2+ years working with third-party delivery partners

  • Ability to foster a collaborative environment by actively participating in requirements and design discussions

  • Ability to work independently and as part of a scrum team to design, implement, and support IT solutions to business needs

  • Ability to translate business needs to technical solutions

  • Ability to perform data analysis and design

  • Ability to design data interfaces

Job Expectations:

  • This position offers a hybrid work schedule

  • Relocation assistance is not available for this position


  • 1525 W. W.T. Harris Blvd., Charlotte, North Carolina

  • 1301 Solana Blvd., Westlake, Texas

Posting End Date: 

4 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Join our talent community

Learn about upcoming events and career opportunities at Wells Fargo

Talent Community
JK 1212 1236 B 4MP