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Business Efficiency Consultant

  • Strategy & Execution
  • Full time
  • R-369902

About this role:

Wells Fargo is seeking a Business Efficiency Consultant supporting Asia Operations team based in Shanghai. Learn more about the career areas and lines of business at

In this role, you will:

Reporting into the Asia Operations Senior Manager, this role will be primarily responsible for leading projects across the Asia Operations team, including, but not limited to improving efficiency, system upgrades and enhancements, including global projects and remediation initiatives. This role will also be responsible for maintaining oversight of the management of operations procedures, accuracy of all record retention policy, including End User Computing Tools.  There will be a requirement to provide insights and support of projects and initiatives that support the Line Of Business with services provided to customers within the region, that may require modification to current processes or implementation of non-standard processes. 

The successful candidate will be able to demonstrate their ability to take ownership to lead and successfully implement the required outcome of each project and initiative.  Through strong communication skills be able to obtain consensus of priorities and agreement, provide accurate and timely detailed progress updates, including highlighting any issues or concerns and providing recommendations to resolve.

  • Lead identifed projects across Asia Operations Team and ensure their successful implementation
  • Lead a change culture within APAC Operations, by identifying & implementing process improvements across all processes completed within the APAC, including leading automation project for identified processes
  • Work collobratively with Governance Team to implement any new or refine existing Qualty Assurance testing programs and ensure that there are effective controls in place to mitigate/eliminate risk in manual processes that have been refined or implemented
  • Support process owners with modification and/or implementation of manual and/or non-standard processes that are required to support the Line of Business with serivces required to support the expansion and growth of customers within the APAC region
  • Continually seek out and implement enhancement of processes within APAC Operations team
  • Take responsibility for ensuring maintenance of accuracy of record keeping, including offsite and local storage, electronic records and inventory of operating procedures and End User Computing Tools

Required Qualifications:

  • 6+ months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • At least 3 years’ experience gained within a Financial Services business, ideally with a minimum of 1 year in a leadership role, such as a Team Leader
  • High level of knowledge and understanding of Distribution Finance business and operating model
  • Ability to demonstrate leading and successfully implementing projects/initiatives within required timeframe
  • Strong analytical skills that are applied to researched data and present meaningful insights  with thoughtful recommendations
  • Proficient with Microsoft Office applications, such as  Word, Powerpoint, in particular Excel
  • Demonstrated ability to work under pressure, within tight timelines, with minimal supervision
  • Be proactive with a high degree of flexibility and ability to work autonomously
  • Accountable, taking ownership through to resolution
  • Excellent communication and interpersonal skills, with an ability to connect with all levels of team members within the business
  • Experience at facilitating meetings with participants at various levels
  • Ability to effectively manage multiple tasks, with varying degree of complexity
  • Experience of working in global company
  • Fluent in English and Mandarin, both written and verbal


Posting End Date: 

30 Aug 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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