Senior Lead Systems Operations Engineer - Technology Major Incident Commander

About this role:

Wells Fargo is seeking a Senior Lead Systems Operations Engineer to join our Technology Organization and be part of our Chief Technology Office (CTO) team.  Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role as the Technology Major Incident Commander, you will act as an Incident Commander to drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications.  You will lead as commander in the resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services.  You will partner with Platform, and business teams in driving resolution activities.  You will make an impact by identifying opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks. 

In this role, you will:

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Required Qualifications:

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 15+ years of overall experience in Technology Operations
• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 5+ years of application production support experience managing Technology command centers or major incident management.
• 3+ years complex issue resolution experience.
• 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment.
• Command center operations or Major Incident management experience
• Strong verbal and written communication skills
• Experience working with ServiceNow or equivalent
• Experience working with Microsoft Teams or equivalent
• Experience with Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
• Knowledge of physical and virtual server technology fundamentals
• Experience working with Cloud technologies
• Experience working in an Agile team environment

Job Expectations:

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Open to work in flexible hours, on call support in a 24x7 command center environment.
• Willingness to work on-site as per in-office expectation guidelines at stated location.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.