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Observability & Foundational Automation Head - India & Philippines

  • Technology & Data
  • Full time
  • R-375335

About this role:

Wells Fargo is seeking a...

In this role, you will:

  • Strategize & deliver on the vision and OKRs for the Enterprise  Observability & Foundational Automation team specifically focused on Metrics & A.I Ops, Logging, Tracing, Visualization, Digital User Experience, Infrastructure as Code & Workload scheduling automation. Hands on Experience on these platforms and leading teams engineering these platforms is a requirement
  • Lead team of Software Engineers & Product Owners to develop & integrate enterprise logging, metrics, tracing, A.I Ops for business-critical systems as well as dashboards (visibility) partnering with multiple lines of business
  • Leadership in reimagining customer experiences through automation and self-service utilizing conversational AI & service orchestration for the Lines of Business
  • Work with infrastructure, product, and support teams to define tools and strategy to ensure full observability, alerting,proactive monitoring & automation for  enterprise systems and applications.
  • Focus on delivering commitments aligned to enterprise strategic priorities
  • Build support for strategies with business and technology leaders
  • Guide development of actionable roadmaps and plans
  • Identify opportunities and strategies for continuous improvement of software engineering practices
  • Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
  • Identify financial management and strategic resourcing
  • Set risk management guidelines and partner with stakeholders to implement key risk initiatives
  • Develop strategies for hiring engineering talent
  • Lead implementation of projects and encourage engineering innovation
  • Collaborate and influence all levels of professionals including more experienced managers
  • Lead team to achieve objectives
  • Interface with external agencies, regulatory bodies or industry forums
  • Manage allocation of people and financial resources for Technology Strategic Leadership
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • Overall 20+ years of Technology Strategic Leadership experience, or equivalent out of which 8-10 years of experience in Observability, Monitoring & Automation is expected
  • Hands on Software Engineering Manager with development skills & experience working on the Observability platforms
  • Deep Industry exposure with patents, white papers in Software Engineering & Observability, Automation


Posting End Date: 

15 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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