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Human Resources Operations Representative

  • Operations
  • Full time
  • R-377762

About this role:

Wells Fargo is seeking a Human Resources Operations Representative

In this role, you will:

This role is part of a Global Delivery team that provides support for U.S. and international HR processes, and key stakeholders will predominantly be U.S. HR business partners.  This role reports to the Global Delivery leader for HR India and the Philippines. 

This role is responsible for delivering email correspondence in a timely manner; leading conversations toward logical conclusions to inquiries; executing against required data entry and record maintenance; and understanding of HR policies and procedures requirements.  The role works closely with internal HR stakeholders such as customer care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists. 

Assists employees on matters regarding personnel forms, records, and procedures.  May prepare input forms for automated data processing system.  Utilizes the company's internal human resources information systems (HRIS) to perform duties.  Requires working knowledge of company personnel policies and procedures in an assigned area.


  • Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested
  • Execute against the employee referral program by validating employee eligibility for the program, conduct research and respond to questions and escalations associated with the program, provide reports and status updates on the program, and submit accurate records to the Payroll teams to initiate program payouts
  • Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned
  • Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms
  • Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements
  • Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
  • Departmental report creation, analysis with compiling statics to identify trends. 
  • Research and troubleshoot any type of issue related to the Employee referral program administration and candidate/employee payment processing aligned to recruiting.  
  • Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
  • Provide support to other HR activities, as needed.
  • Data and Metrics creation
  • Support human resources operations; proactively seek ways to improve process by offering ideas
  • Perform a variety of moderately complex human resources tasks pertaining to company policies and procedures, benefits, payroll, training, time away or any other related inquiries in a service center or human resource department environment
  • Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries
  • Assist employees on human resources related issues providing moderately complex policy interpretation
  • Review employee files and furnish information to authorized persons Collect data and prepare operational and personnel reports; coordinate projects as requested
  • Receive direction from supervisor and escalate non-routine questions

Required Qualifications

  • 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 2-3+ years of human resources experience, clerical or customer service experience, or a combination of both
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Willingness to work on-site at stated location on the job opening       
  • Flexibility to work different shifts
  • Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
  • Strong analytical skills with high attention to detail and accuracy
  • Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
  • High capacity for managing multiple tasks at one time
  • Ability to effectively manage high volume administrative tasks, data entry and high accuracy
  • Ability to maintain a high degree of confidentiality
  • Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
  • Ability to correspond with customers, responding to their questions and concerns with detailed information
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
  • Solid problem solving skills
  • Knowledge of HR systems (Workday/ServiceNow) is desirable
  • Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
  • Ability to excel in a high production environment while ensuring high quality work.
  • Meticulous and organized
  • Customer service focus with the ability to respond to requests in a timely manner
  • Excellent verbal, written, and interpersonal communication skills
  • Good quality review skills
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Knowledge and understanding of human resources
  • Strong administrative skills
  • Strong attention to detail and accuracy skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Experience meeting high production and quality standards in a fast paced, development and production support environment

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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