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Associate Commercial Mortgage Loan Servicing Representative

  • Operations
  • Full time
  • R-379342

About this role:

Wells Fargo is seeking a Associate Commercial Loan Servicing Representative.

In this role, you will:

  • Support servicing commercial real estate, construction loans and problem loans
  • Identify ways to improve loan processing within established procedures
  • Perform routine administrative, transactional, operational, and customer support tasks
  • Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
  • Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
  • Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
  • Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Required Qualifications:

  • 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Analyze the property's financial statements and spread financial information, perform various adjustments inline with various loan documents.
  • Duties may include: Monitor and review loan specific trigger events to ensure appropriate action is taken to meet required deadlines.
  • Manage and /or escalate complex issues that will include some decision making on the Asset Managers part.
  • Research and resolve any discrepancy, and also work with all applicable functional business units to ensure compliance with loan documents.
  • Develop personal technical skills by completing appropriate training courses and satisfy the annual required training hour minimum.
  • Perform other duties and ad-hoc work projects as assigned by management.

Job Expectations:

  • Strong accountancy concepts
  • Good communication and interpersonal skills.
  • Analyze and interpret financial information.
  • Good computer skills and proficiency with Microsoft applications.
  • Good problem solving and analytical skills.
  • Quick learner and ability to adapt to change.
  • Demonstrate good team player qualities.
  • Flexible to work different shifts as per the business requirement.
  • Demonstrates/maintains professional conduct under all circumstances
  • Strong analytical skills
  • Eligible candidate must be B.Com graduate as the requirement is accountancy knowledge.
  • Good knowledge of accounting and corporate financial accounting system.
  • Good understanding of financial ratios would be an added advantage.
  • Good knowledge on GAAP Accounting / International Financial Reporting standards.
  • Ability to read & interpret financial statements.
  • Consistent performance w.r.t all key deliverables

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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