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Quality Assurance Administrator

  • Operations
  • Full time
  • R-380813

About this role:

Wells Fargo is seeking a Quality Assurance Administrator


In this role, you will:

  • Monitor and evaluate the quality checks /reviews and ensuring control procedures are followed; identify, research, resolve and report all discrepancies related to claims, procedural issues, and quality data transmissions across systems etc.
  • Examining and analyzing programs, processes, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations.
  • Document quality issues and performance measures for management review
  • Oversee a group of service monitors
  • Provide information and assists in the feedback and formal education process of other staff
  • Work closely with both internal and external customers to meet their service needs
  • Act as a subject matter expertise
  • Provide information and assist in the feedback and education to staff


Required Qualifications:

  • 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Intermediate Microsoft Office skills 
  • Strong analytical skills with high attention to detail and accuracy 
  • Experience thinking outside the box to solve problems and using various problem solving techniques
  • Excellent verbal, written, and interpersonal communication skills 
  • Prior experience creating dashboard and reports using tools such as Tableau or Power BI
  • Previous experience conducting Quality Assurance Audits  
  • General knowledge and experience with using SharePoint for uploading and editing documents
  • Basic knowledge of quality tools (Pareto Chart, control charts, histogram, and cause and effect diagrams).
  • Course work or certification through an accredited quality assurance program such as American Society for Quality is preferred
  • Experience with Lean Six Sigma methodologies a plus

Shift Timings: - 5:30 pm -2:30 am (IST)

English

Posting End Date: 

15 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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