Skip to main content
Laptop

HR Operations Representative (Benefits)

  • Operations
  • Full time
  • R-380867

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking a Human Resources Operations Representative who will be part of GDA – Benefit Admin Manila who will be providing Tier 2 support to US team members.

In this role, you will:

  • Support human resources operations; proactively seek ways to improve process by offering ideas
  • Perform a variety of moderately complex human resources tasks pertaining to company policies and procedures, benefits, payroll, training, time away or any other related inquiries in a service center or human resource department environment
  • Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries
  • Assist employees on human resources related issues providing moderately complex policy interpretation
  • Review employee files and furnish information to authorized persons
  • Collect data and prepare operational and personnel reports; coordinate projects as requested
  • Receive direction from supervisor and escalate non-routine questions


Required Qualifications:

  • 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Candidate must have completed at least 2 years of college education
  • Candidate must have at least 4 years of relevant experience on providing tier support specific to US benefits benefits
  • Candidate must be knowledgeable with US benefits, Benefits Vendor and WF Tuition Reimbursement


Job Expectations:

  • Follows PH Holiday
  • OT maybe required during Peak seasons

Posting End Date: 

17 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


Join our talent community

Learn about upcoming events and career opportunities at Wells Fargo

Talent Community
JK 1212 1236 B 4MP