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Senior Operations Processor

  • Operations
  • Full time
  • R-382457

About this role:

Wells Fargo is seeking a Senior Operations Processor


In this role, you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use technical expertise in the designated area and resolve escalated issues
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Perform complex operational and customer support initiatives within Operations functional area
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
  • Apply technical knowledge and expertise to perform work and action requests
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements


Required Qualifications:

  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience in ACH / Payment processing.
  • Excellent verbal, written, and interpersonal communication
  • Ability to research problems, analyze data, escalate, or recommend potential solution
  • Ability to coordinate completion of multiple tasks and meet established service level agreements
  • Ability to take initiative and work independently with minimal supervision in a fast-paced and results-driven environment
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Good PC skills with the aptitude to learn new systems quickly
  • Intermediate Microsoft Office (Word, Outlook) skills Ability to provide strong customer service while actively listening and responding in an appropriate manner.
  • ++ Advance Excel and Visual Basic
  • Strong data entry and attention to detail skills
  • Ability to interact with all levels of an organization 
  • Ability to perform repetitious tasks


Job Expectations:

  • Amenable to graveyard shift and onsite (Taguig)

Posting End Date: 

30 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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