About this role:
Wells Fargo is seeking a Procedure Writer.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
In this role, you will:
- Partner with subject matter professionals to understand business needs as it relates to procedures
- Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
- Review and edit material authored by others
- Publish moderately complex web content in accordance to standards
- Lead or participate in developing documentation or document publishing strategy, policy and guidelines
- Complete quality control assessments of the work performed by team
- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives
- Serve as team lead or escalation point
- Provide guidance to less experienced technical writers
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Consult and make recommendations to business partners on optimization of procedures.
- Engage with business partners on large scale procedure publishing initiatives. Complete an engagement charter, assess team capacity and assign work. Track work within internal tools and processes.
- Review regulatory changes or partner with regulatory change agents to proactively identify required updates
- Maintain document library or repository and update tables in appropriate systems
- Review changes to business operations for potential impact to other documentation or resources
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Utilize independent judgment to guide moderate risk deliverables
Required Qualifications:
- Experience in Procedure Writing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 6+ years of Procedure Writing experience. Intermediate knowledge of Open Text and other web based content management
- Experience building partnerships and consulting effectively with leadership
- Excellent verbal, written, and interpersonal communication skills
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
- Ability to exercise independent judgment and creative problem solving techniques
- Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
- Ability to take on a high level of responsibility, initiative, and accountability
- Experience researching, developing, writing, and editing operational procedures and documents
English
Posting End Date:
18 Sep 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
