Senior HR Service Delivery Representative - HR Operations

About this role:

Wells Fargo is seeking a Human Resources Service Delivery Representative - HR Operations.

In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
• Perform complex administrative, transactional, operational, or customer support tasks
• Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of human resources experience, clerical or customer service experience, or a combination of both.
• Strong analytical skills with high attention to detail and accuracy
• Strong communication skills (written and verbal), and able to build strong relationships with internal and external stakeholders
• Ability to effectively manage high volume administrative tasks, data entry and high accuracy
• Ability to maintain a high degree of confidentiality.
• Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
• Ability to correspond with customers, responding to their questions and concerns with detailed information
• Knowledge of HR systems (Workday/ServiceNow) is desirable.
• Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
• Customer service focus with the ability to respond to requests in a timely manner
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Knowledge and understanding of human resources. 
• Provide support (when needed) to a variety of HR activities across various HR functions (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains).
• Strong administrative skills
• Strong attention to detail and accuracy skills
• Strong organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position offers a hybrid work schedule.
• Ability to work on weekends, and/or holidays as needed or scheduled.
• Flexibility to work different shifts (1:30PM-10:30PM IST)

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.