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Senior Control Management Specialist

  • Governance & Controls
  • Full time
  • R-187797

About Wells Fargo India & Philippines 

Wells Fargo India & Philippines  is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

Department Overview

Business Control Management:  Covers jobs responsible for partnering with their relevant business group to develop and maintain a strong control environment leading to the early identification and sustainable mitigation of operational risk. Responsible for Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, Control Governance & Reporting, and Control Programs. This role will specifically work in Consumer and Small Business Banking (CSBB).

About the Role

As a Senior Control Management Specialist, you will guide the business in process-related challenges to ensure effective alignment with the enterprise risk framework, as well as effect appropriate business change. Partners with both internal and external stakeholders, including resources from all three lines of defense. Significant efforts in ensuring cross collaboration in an effort to identify potential risks in the end-to-end process through risk identification and process management methodologies. Candidate will provide guidance for business and risk mitigating strategies through end-to-end oversight of aligned processes; including such aspects as, challenging the CSBBO front line results across associated operational routines, such as understanding process mapping, associated regulations, controls, self-assurance/quality assurance (QA), policies/procedures, issues, feedback, and metrics/thresholds. The qualified candidate will have consistently demonstrated risk subject matter expertise and will also have demonstrated ability to collaborate with all levels of management. Provide support for post Risk and Control Self-Assessment (RCSA) activities in a complex business environment.


  • Act as key participants in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area.

  • Work with business partners to ensure trailing activities for RCSA workshops are completed accurately and timely

  • Support Key Risk Indicator (KRI) development when needed.

  • Review trigger event reports and provide support for the RCSA blocks affected.

  • Analyze and synthesize executive-level risk data to help illustrate risks or controls strength in tools like dashboards or committee material.

  • Drive evaluation and credible challenge around issue management, including, but not limited to, corrective action management and guidance for enhancements for future mitigation.

  • Assist with audits, testing and validation reviews and any other responses to IRM or legal requests.

  • Foster strong relationships with team and collaborate effectively. Ensures coordination with team, line of business, other business units, audit, and regulators on risk-related topics.

  • Timely update, reporting, and escalation of issues

Essential Qualifications

  • University degree in business or related discipline.

  • 5+ years experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management).

  • Good understanding of process, risk, and controls and experience with RCSA.

  • Meaningful knowledge across enterprise risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics, and governance.

  • Demonstrated ability to confidently raise issues, escalate early, and engage in constructive credible challenge independently.

  • Strong oral and written communication skills.

  • Attention to detail and adherence too critical deadlines.

  • Strong knowledge of Microsoft Office, especially Excel and PowerPoint.

  • Certification in Risk Management, such as ORM/FRM/CISA, is desirable.

Desired Qualifications

  • Strong relationship management skills.

  • Ability to effectively listen and elicit information.

  • Time management skills and the ability to meet deadlines coupled with experience negotiating timelines when needed.

  • Sound understanding of industry standards and best practices around risk management processes.

  • Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.

  • Balance strong, innovative problem-solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline-driven environment.

  • Business process experience.

  • Audit or internal controls assessment experience.

  • Exceptional critical thinking skills, specifically as it relates to complex line of business processes and analyzing risks and controls.

  • The ability to influence and negotiate with senior management and their staff.

  • An excellent understanding of both operational and compliance risks and controls within business processes.

  • Strong Process Management and Project Management skills.

  • Candidate must be amendable to work on a night shift and be located in McKinley Hill, Taguig.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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