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Lead Analytics Consultant

  • Analytics & Reporting
  • Full time
  • R-192587

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo in India & Philippines 
Wells Fargo in India & Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru, Chennai & Manila locations.
 
Department Overview
Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,500 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.

The Consumer Data and Engagement Platform (CDEP) 
The CDEP group works across the Consumer & Small Business Banking (CSBB), Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives. The Consumer Data Products function within CDEP aims to build a strong, centralized ecosystem to support the data needs of the consumer LOBs. This includes the build out of a common data platform (Consumer Analytics Platform, a.k.a. CAP), utilities (e.g., eligibility, transactional, etc.) and analytical capabilities to enable business priorities/use cases.

The Role
 

The Lead Analytic Consultant will be responsible for supporting the Product Development team and CDEP to deliver product features based on business priorities of the Consumer Data Product org. This role will be responsible for supporting business platform management activities, guide and mentor Analytics Cosnultants, track & drive improved Platform Performance and help with UAT Automation and Tooling.

The Lead Analyst Consultant will work in a highly matrixed organization with Product Analyst, Scrum Master, management and across SMEs in other CDP and CDEP Leads.

Core duties & responsibilities

  • Support business platform management activities, including but not limited to monitoring, access provisioning, etc.
  • Horizontal Production Support, including but not limited to help desk operations, end user communications, defect management. etc.
  • Responsible for UAT automation and tooling
  • Support performance analysis for products that have high impact on companywide growth opportunities and success
  • Collaborate and consult with product managers, analysts and multiple level managers to enhance products and training based on user feedback
  • Consult, develop, market, and manage performance analysis for products that have high impact on companywide growth opportunities and success
  • Identify and recommend opportunities for product enhancements and business requirements
  • Interpret and develop pricing policies and distribution strategies, which may include global considerations
  • Collaborate and consult with product managers, analysts and multiple level managers
  • Interact directly with vendors

The Candidate  
The successful candidate will demonstrate leadership and credibility with a proven ability to influence broadly across a matrixed organization, create engagement, and drive results. This candidate will be articulate and have strong interpersonal effectiveness with an impeccable reputation for integrity, accuracy, consistency, and business acumen. Key areas of experience include financial services, product management, and product leadership.
 


  Required Qualifications

  • 10+ years of Process Management experience, product development experience, Testing, Production performance reporting / improvement
  • Technical experience including Cloud-first data architecture, such as Spring Cloud
  • Experience with MongoDB, Kafka, and Application Programming Interfaces (APIs)
  • Virtual leadership experience with ability to effectively drive results, provide feedback/coaching/direction, recognizing and developing team members and manage and build relationships with leaders and team members in a geographically dispersed team environment, including internationally.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability with creatively and critically thinking to identify opportunities to uniquely and effectively meet customer needs.
  • Experience with Banking, Finance, Risk, Regulatory Reporting data platforms and technologies, and experience addressing data related requirements of regulatory agencies and internal stakeholders
  • Broad experience with Banking applications, products, technology architecture
  • Flexible and adaptable; Able to work in ambiguous situations; Able to work effectively at all levels in an organization
  • At-scale Financial Institution experience strongly desired; Strong understanding of what drives business value
  • Experience creating strategic plans for enterprise-wide business initiatives
  • Experience creating and implementing an operation help desk function

Other Desired Qualifications

  • Ability to think strategically, implement, and deliver business objectives
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Highly developed interpersonal and communication skills; proven ability to engage and influence senior technology and business executives
  • Excellent verbal, written, and interpersonal communication skills
  • Driven, confident, organized and an accomplished problem solver

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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