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Quality Assurance Associate Manager

  • Operations
  • Full time
  • R-202313
  • Responsibilities:The I&P Team  members will be responsible for evaluating, monitoring and reviewing processes, documentation and/or files to ensure compliance with internal company requirements and government regulations.  Functions may include evaluating processes to ensure the business standards are adhered to; providing guidance to team members regarding documentation, systems and processes to ensure company standards are met.Ensures corrective action on exceptions and problems identified and proper procedures were followed.

    Ensures identified risks are clearly documented and interacts with appropriate parties for timely resolution.

    Performs ongoing reviews and generates reports summarizing results. 

    Identifies risks and problem areas and recommends standards, policies and procedures to correct deficiencies and improve performance.

    May design and conduct training programs.The team manager will work closely with the management team to ensure work is performed smoothly and escalations are handled appropriately. 

    Manage workflow between WF India and stateside teams, monitor & coach to productivity & quality, work in a collaborative environment with stateside management.The candidate will be responsible for providing guidance and feedback to team members, and ensuring those team members have what they need to perform their work duties in a timely and efficient manner. 

    •Directly manage /supervise team members

    •Resource should possess commercial lending business and good understanding loan documents

    •Drive and motivate team members to achieve/exceed the set productivity targets

    •Support in process expansion,staffing and new hire training

    •Take a lead role in developing and implementing best practices

    •Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures

    •Interface and effectively communicate with India and stateside managers on production, quality and security guidelines

    •Conduct business/ performance reviews

    •Assistance on any transitions; 

    •To analyze and interpret complex data and create Business MIS

    • Flexibility to work in shifts, business travel (if required) & Open for lateral opportunities as per the business requirements

    •Delegate tasks, continuously learn from the environment and support peers/TMs

    •Strong accounting concepts

    •Ability to read and understand loan agreement documents

    •PG degree in the stream of commerce, management or finance

    •Experience of more than 8-10 years in MNCs, offshore Units, (Banking sector preferred)

    •Knowledge in Banking, handling Loan agreements of business clients 

    Desired Qualification:•Good knowledge of commercial lending business and good understanding of various loan documents•2-3yrs of people management experience•Ability to Multi-task• Manage Competing priorities•Ability to adapt to change •Attention to detail•Managing workload between multiple stateside teams & differing hours of operation.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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