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Senior Systems Operations Engineer

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer to support Enterprise Content Management Team as part of Technology.

In this role, you will:

  • Partner with cross-organizational teams to ensure end-to-end platform engineering capabilities are implemented, ensuring resilience, high performance, and high availability of the applications. 

  • Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.

  • Maintain and Guide Automation, execution and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements.

  • Manage, coordinate, and communicate solutions, and root cause analysis.

  • Support portfolio of applications across technologies.

  • Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.

  • Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.

  • Provide expert counsel to team and senior leadership, advises and mentors team when in need.

  • Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines, Ansible, Prometheus, and Cloud engineering concepts etc.

  • Lead or participate in managing all installed systems and infrastructure within the systems Operations functional area

  • Contribute to increasing system efficiencies and lowering the human intervention time on related tasks

  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

  • Work with vendors and other technical personnel for problem resolution

  • Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications, US:

  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

  • 4 + years of experience troubleshooting environments across the entire architecture (i.e., applications to infrastructure)

  • 3 + years of experience working with an Enterprise Content Management (ECM) or Service Oriented Architecture Enablement or Webservice architecture or REST based design etc.

  • 3+ years of environment test coordination, code deployment, release management and communication.

Desired Qualifications:

  • 4+ years of experience developing or supporting IT Service Management solutions

  • 4+ years of application production support experience

  • 4+ years of distributed servers platform experience

  • 3+ Years' experience in API or Microservices Development.

  • Familiar with Enterprise Content Management principles and practices

  • Familiar with IBM FileNet Administration and Development

  • Familiar/expert at IBM Content Manager / Content Manager on Demand.

  • Strong verbal, written, and interpersonal communication skills

  • Understanding of Cloud native technologies and concepts.

  • Ability to lead and manage to production goals, deadlines, and various metrics

  • Ability to identify root-cause issues/improvement opportunities, and design approaches

  • Experience with a customer service mindset and a focus on continuous improvement

  • Strong desire to learn latest enhancements in technology

  • Support technical efforts to design, build, and deploy cloud applications at the direction of lead architects, including largescale
    data processing, computationally intensive statistical modeling, and advanced analytics

  • Participate in all aspects of the software development life cycle for cloud solutions, including planning, requirements,
    development, testing, and quality assurance

  • Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures

  • Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity
    especially in the area of content management platforms like IBM FileNet, Documentum etc.

Job Expectations:

  • Ability to work extra hours as and when needed.

  • Engineering mindset and attitude towards learnings, ready to face new technical challenges

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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