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Lead Systems Operations Engineer

  • Technology & Data
  • Full time
  • R-233498

About this role:

The Consumer Banking and Payments Technology (CBPT) - Payment Applications Support (PAS) department at Wells Fargo is seeking a highly motivated and creative Lead Systems Operations Engineer to lead compliance, BCP initiatives and support multiple critical revenue generating online platforms such as ZELLE, Bill Pay, Transfer Scheduling, Online Wires, Direct Pay and other highly prized applications involved in moving funds for our customers.

In this role, you will:

  • Lead compliance and BCP initiatives.
  • Lead department process streamlining, automation and other internal projects.
  • Be the Subject Matter Expert responsible for understanding and retaining knowledge on the end-to-end implementation, functionality, technologies, and external dependencies used in various Crown Jewels - Money Movement platforms.
  • Engage in digital forensic activities to analyze, identify, preserve, and recover information registered in the various technology stack to support fraud prevention, risk mitigation, and account reconciliation objectives. This also includes ad hoc reporting, data analytics/modeling, and similar activities to help achieve business objectives in collaboration with business and development partners.
  • Research/assess impact and risk, create real-time/short-term mitigation, and determine root cause of complex events affecting multiple technology layers in the stack, downstream processes, and customer transactions.
  • Work closely with other technical teams to propose enhancements, create long-term fix, and help lead business and other enterprise support partners to arrive at a consensus and implement solutions.
  • Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
  • Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
    On occasion, provide training, guidance, and mentoring to less experienced team members, as well as assist the department to improve service model, processes, and workflow.


Required Qualifications, US:

  • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of Oracle and Procedural Language (PL) or SQL experience.
  • 2+ years of J2EE experience.
  • 2+ years of Web Services experience


Required Qualifications, International:

  • Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 2+ years of Microservices experience
  • 2+ years of Linux experience
  • 2+ years of Perl or Shell experience
  • 2+ years of Python experience
  • 2+ years of JavaScript development experience
  • 2+ years of RESTful or SOAP web services
  • 2+ years of SOA (Services Oriented Architecture) experience
  • 2+ years of JSON (JavaScript Object Notation) development experience
  • 2+ years of experience in Hadoop ecosystem tools for real-time batch data ingestion, processing and provisioning such as Apache Kafka, Apache Flink, Apache Storm.
  • 2+ years of Splunk experience
  • 2+ years of Autosys experience


Job Expectations:

  • Lead Compliance, BCP initiatives for the department.
  • Research production issues, provide impact analysis, remediation steps to resolve issues, proactively identify preventive actions, create JIRA for enhancements and defects and participate in RCA calls.
  • Willing to work on the weekends based on predetermined on-call schedule on rotation basis

Pay Range

$115,900.00 - $206,100.00 Annual

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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