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IT Delivery and Operation Service Improvements Senior Manager

About this role:

Wells Fargo is seeking a Technology Operations Senior Manager...


In this role, you will:

  • Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Technology Operations
  • Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
  • Engage and influence stakeholders, internal partners and peers
  • Identify and recommend opportunities for technology operations process improvement and development
  • Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
  • Drive key strategic initiatives associated with infrastructure availability
  • Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
  • Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
  • Institute controls in partnership with Operation Risks to ensure risk management is sustainable
  • Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
  • Determine appropriate strategy and actions of technology operations team to meet deliverable
  • Interpret and develop policies and procedures
  • Collaborate with and influence all levels of professionals, including more experienced managers
  • Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations
  • Develop and guide a culture of talent development to meet business objectives and strategy


Required Qualifications, US:

  • 6+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of Management experience


Desired Qualifications:

  • Strong experience in IT ServiceDesk Continuous Service Improvements (CSI) & Continuous Process Improvements

  • Strong experience using Agile methodologies and implementation of process improvement

  • Strong experience and understand of the ServiceNow platform

  • ITIL Certified

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


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