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Senior Operations Processor - Lockbox Support Team

  • Operations
  • Full time
  • R-243217

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Operations Processor in Lockbox Services. Learn more about the career areas and lines of business at .

In this role, you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives within Operations functional area
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Work effectively in a team environment; where flexibility, collaboration, and adaptability are important
  • Use technical expertise in the designated area and resolve escalated issues
  • Work in a fast-paced deadline driven environment
  • Navigate multiple system applications and utilize search tools to find information
  • Perform complex operational and customer support initiatives within Operations functional area
  • Interact with other functional areas, vendors and internal customers

Required Qualifications:

  • 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 1+ year of lockbox, operations, or production experience
  • 1+ year of client services experience
  • 1+ years of audit experience 
  • Strong Microsoft Excel skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to work effectively in a team environment and across all organizational levels
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to research and resolve complex customer issues
  • Quality review skills including performing Quality Audits and analysis
  • Ability to research, trend, and analyze data
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to provide summary and recommendations on operational data
  • Customer service focus with the ability to respond to requests in a timely manner
  • Ability to work effectively under minimal supervision and follow specific guidelines

Job Expectations:

  • Work Schedule: Monday through Friday, 8:00 am to 4:30 pm CST or until the work is complete. 
  • Ability to work bank holidays and overtime as business demands require.

As a Senior Operations Processor, you will perform a variety of operational tasks for the most complex processes or functions.  

The operations processor must be able to multi-task and respond quickly to requests, from a variety of sources.  Verbal, written, and organizational skills are critical for success. Shared responsibility in completion of customer implementation and service requests within designated service level agreement. May research, compile, analyze, and report departmental data statistics. Support audit controls, processes, and deliverables for the site.  May assist with special projects to support business initiatives and customer experience.  Complete billing and various site administrative tasks.

Must take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Uses multiple online systems. Duties may include: receiving and reviewing incoming work, contacting appropriate resources as needed; entering transactions into PC, verifying accuracy; resolving complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures. Exercises some judgment within guidelines. Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed. Flexible and adaptable to changing needs of department.  


We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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