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Lead Commercial Loan Servicing Representative

  • Operations
  • Full time
  • R-271469

About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative...

In this role, you will:

  • Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects

  • Knowledge on Loan IQ

  • Good understanding on Loan servicing, Deal administration, Loan Boarding/Modification, Escrow management, Draw review & Funding process, Inspections, Payoff, BQR/CQR, Loan workouts.

  • Research, respond to and resolve complex inquiries

  • Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support

  • Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit

  • Support loan trading and assignments

  • Prioritize work and provide day to day work leadership and mentorship to the support team

  • Lead or contribute to customer issue resolutions that require coordination amongst various teams

  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

  • Interact with internal customers

  • Receive direction from leaders

  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

  • 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • University Masters/Bachelor's degree in Business or related discipline

  • Strong knowledge of MS-Excel, MS-Word

  • Good English Oral and written communication skills

  • Strong analytical, problem solving, and document interpretation skills

  • Knowledge in Commercial Mortgage Servicing

  • Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

  • Flexibility towards work on different processes/assignments

  • Working with teams and be an active participant

  • Exhibits a commitment to the company

  • Ability to set priorities, plan and organize work

  • Demonstrates/maintains professional conduct under all circumstances

  • Ability to conduct process trainings as when required

  • Ability to work independently and generate MIS reports for the process

  • Takes ownership for the responsibilities

  • Motivates himself and the team in achieving team goals

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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