About this role:
Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.
This individual contributor will partner with, and develop analytic solutions for, one or more businesses within the Consumer space. You will be a data and analytics expert who will identify, measure and monitor risks arising in the front-line environment. Your work will be used to demonstrate that the controls over key business processes are working as intended, mitigate known risks, and identify emerging risks. Your expertise will contribute to a strong analytical foundation that consolidates information across interactions, customers, team members and products. This foundation will, in turn, lead to the development of key metrics that will enhance accountability for risk management.
In this role, you will be part of an immediate team of Analytic Consultants who also develop analytic solutions to enhance the business Control environment. You will have demonstrated experience in developing analytics in a large, distributed, diverse organization. Ideal applications of analytics include monitoring of business processes, surveillance of transaction level-data, and ongoing assessments of controls. To be successful, you will have a proven track record of researching and developing actionable analytics to inform, influence, and drive business outcomes. Your ability to cultivate relationships with stakeholders and the credibility you build will be key factors in your effectiveness. You will differentiate yourself with articulate communication, demonstrated leadership capability, and effective interpersonal interactions
Total Work Experience - 8+ years
Relevant Work Experience: 6+ years of reporting experience, analytics experience, or a combination of both
In this role, you will:
• Conduct analysis to support implementation of a consistent, data-driven monitoring & surveillance program covering Sales Practice Risk, Conduct Risk, Compliance Risk, and Operational Risk arising in the front-line operations. Participate and offer input in process reviews; collaborate with Control Executive, Business Excellence, functional groups, and business operations partners to define metrics, ensure robust data sourcing, build a data visualization layer, and facilitate ongoing reviews.
• Work closely with product/process team owners, issue remediation, control partners and risk leaders to define problem statements, gather information, identify source data, validate findings and provide recommendations for reporting that may influence strategy, product offering or procedures
• Consult with a various business groups to identify their data and reporting needs, design solutions that are intuitive, comprehensive and sustainable using advanced reporting, data management and data analysis techniques
• Establish effective work streams that allow the team to support discovery and ad hoc requests in a responsive yet governed manner
• Leverage business knowledge and analytic expertise to quantify emerging risks, develop mitigation approaches and implement solutions.
• Establish effective work streams that allow the team to support discovery and ad hoc requests in a responsive yet governed manner
Required Qualifications, International:
- Experience in Analytics, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
• Excellent verbal, written, and interpersonal communication skills
• Extensive knowledge and understanding of research and analysis
• Strong analytical skills with high attention to detail and accuracy
• Expert SQL skills with experience across different data environments (Teradata, SQL Server, Oracle, Mongo)
• Ability to communicate complex statistical concepts to non-experts
- Experience working in a very nimble data environment while assigned to highly complex and unique projects with escalated delivery timelines
- Experience working closely with product/process team owners, issue remediation, control partners and risk leaders to define problem statements, gather information, identify source data, validate findings and provide recommendations for reporting
• Knowledge of Consumer-facing business processes, products, data and systems.
• Demonstrated ability to drive projects forward in a complex, resource-constrained environment with conflicting needs across stakeholders.
• Effective leadership ability to drive successful execution of strategic plans; ability to plan, prioritize and set goals. Must possess strong collaboration skills.
• Excellent analytical, critical thinking and problem-solving skills.
• Ability to communicate powerfully and prolifically to senior and executive leaders and simplify the complex.
• Ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization.
• Demonstrated ability to execute effectively in a matrixed organization, develop partnerships with many business and functional areas.
• Ability to lead through adversity and adjust to changing priorities.
• Experience preparing presentations and analysis for third-party and regulatory audiences.
• Preferred experience with the following systems and related data environments which support the Consumer-facing businesses: AFS, ITOP, CRS, CARS, ACAPS, EXS, SHAW, MSP, CORE, MIDE, SVP (for internal applicants)
• Knowledge of Wells Fargo Community Bank products, sales processes, data and systems (for internal applicants)
• Demonstrated experience Teradata, Oracle and Hadoop environments
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
