About this role:
Wells Fargo is seeking a Business Execution Administrator...
In this role, you will:
- Support in implementation of initiatives related to operations and Business Execution across multiple lines of business
- Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
- Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks
- Receive direction from supervisors
- Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business
- Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives
- Prepare dashboard reporting used in monthly review meetings with business partners to discuss current volume trends, issues and/or resolutions if applicable and new/ongoing projects
- Assist with ad hoc reporting request fulfillment
Required Qualifications:
- Experience in Administrative Support, or Business Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Finance, Brokerage Operations, or Asset Movement background for 1+ year.
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1+ year of call center customer service experience in the financial services industry
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Ability to proactively manage and mitigate issues and navigate changes in a positive manner
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Strong time management skills and ability to meet changing priorities and deadlines
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Customer Service experience; experience servicing calls
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Excellent verbal, written and interpersonal communication skills
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Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
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Proficient in Microsoft Office Suite
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Analytical skills, with attention to detail and accuracy
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Great organizational skills with ability to multitask
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Problem solving and decision-making skills
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Ability to interpret policies and procedures and provide information
Job Expectations:
- Willing to work on-site.
- Night shift and is willing to adjust schedule depending on the demand.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
