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Senior Digital Product Manager

  • Product Management
  • Full time
  • R-320577

About this role:

Wells Fargo is seeking a Senior Digital Product Manager.

In this role, you will:

  • Lead or participate in variety of complex functions within the digital environment
  • Contribute to large-scale planning related to the execution of the digital strategy
  • Review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors
  • Independently resolve complex issues
  • Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
  • Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
  • Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives
  • Establish initiatives for process improvements, working with Corporate Functions, Tech Teams and SME, Process Owners
  • Manage prioritization for improvements within assigned areas 
  • Hands on redesign of process and curating of requirements with frequent reviews and feedback
  • Coordinate the with the central product team to deliver comprehensive and accurate process improvements reducing cycle time 
  • Collaborate with and influence all levels of professionals, including experienced leadership
  • Lead SOWs for assigned areas
  • Establish a strong understanding of WCAO functions and features
  • Identify change impacts and define delivery methods to communicate change impacts
  • Translate WCAO features into language that WCAO’s user base can readily consume
  • Identify tasks required of a learner and prioritizing those tasks for training
  • Facilitate and deliver training or other related facilitation experience such as
  • group meetings or presentations

  • Research, develop, and edit operational procedures and documents
  • Conduct testing to ensure tool functionality addresses the underlying business need
  • Conduct production validation
  • Participate in production support
  • Ensure plans/programs adhere to appropriate policies and regulations
  • Have strong relationship management skills, with the ability to define an effective engagement model in a matrixed environment
  • Develop creative innovative solutions to improve efficiencies

Required Qualifications:

  • 4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 5+ years of experience in one or a combination of the following: analytics, financial services industry, financial crimes processes, front office processes, product management, strategic planning
  • Agile delivery experience
  • Experience with Wholesale Customer and Account Onboarding (WCAO) platform
  • Experience writing procedures and training materials
  • In-depth knowledge of CDD/KYC, Financial Crimes, and Relationship Management
  • Ability to present complex material in a digestible, consumable manner to all levels of management
  • Strong analytical skills with high attention to detail and accuracy
  • Strong written communication skills
  • Ability to take initiative and work independently with minimal supervision in a structured environment 
  • Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Posting End Date: 

23 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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