About this role:
Wells Fargo is seeking a Technology Director [Head of Engineering Enablement - Application Support & Critical Infrastructure Operations] for Cloud Operations.
In This role:
- Manage a team of engineering managers and engineering leads
- Focus on delivering commitments aligned to enterprise strategic priorities
- Build support for strategies with business and technology leaders
- Guide development of actionable roadmaps and plans
- Identify opportunities and strategies for continuous improvement of software engineering practices
- Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
- Identify financial management and strategic resourcing
- Provide technical leadership for the Cloud Operations teams either via direct line or through dotted line influence
- Manage and develop teams of individual contributors and managers in roles with moderate to high complexity and risk in Technology Operations
- Lead Service Operations support for public and private cloud.
- Regularly interact with senior managers and leaders concerning business process impact during large incidents
Additional Responsibilities:
- Lead a team of Software/System Operations Engineers and be directly responsible for uptime.
- Own end-to-end availability and performance of key services and build automation to prevent problem recurrence.
- Own and improve operational processes for example Incident Management, Change Management, Release Management, post-mortems, RCAs and others
- Support & identify training requirements for the operations team
- Build and maintain relationships with other Cloud Operations Managers to maintain consistent policies, processes and metrics across cloud platforms
- Collaborate with Cloud Product Management by providing Operations’ perspective to drive improvement to the product and services with a focus on availability, reliability, scalability etc.
- Participate in backlog grooming and influence Engineering’s roadmap priorities
- Maintain consistency of cloud environments through efficient release management process
- Point of contact for escalation Management as necessary coordinating with Engineering
- Define KPI’s and reports which help provide transparency and affect positive change for operational areas
- Drive continual improvement through strategic and thoughtful solutions with an automation first attitude
- Build strong observability and monitoring capabilities in partnership with Engineering
- Effective verbal/written communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders
Required Qualifications:
- 8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of Management experience
Desired Qualification:
- Lead Cloud Operations for an ‘Always ON’ Production management
- Drive Site Reliability Engineering Culture within the team
- Complex situation management capabilities
Posting End Date:
9 Sep 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
