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Operations Manager - Client Lifecycle Management

  • Operations
  • Full time
  • R-348043

Operations Manager - Client Lifecycle Management

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.  With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website

About the Role

Wells Fargo is seeking an Operations Manager as part of Corporate & Investment Banking.

The Manager provides technical expertise and manages a team of Operations Specialists. The candidate must be comfortable working in a fast-paced environment.

Responsibilities - In this role, you will:

  • Manage a team of Operation Specialists responsible for complex transactional and operational functions such as processing servicing related tasks, identifying problems, improving service levels, and developing metrics to measure growth and performance.
  • Ensure timely completion, quality, and compliance within the operations area.
  • Have Domain Knowledge to handle account maintenance services which is a must: including account setup and maintenance activities, onboarding clients, setting up customer profiles, monitoring account status, maintaining customer profile and processing, maintaining authorized signatories, handling, and researching of customer inquiries and requests.
  • Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area.
  • Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance.
  • Engage stakeholders and internal partners associated within the operations area.
  • Work independently on complex issues and projects.
  • Identify opportunities for process improvement and risk control development and escalate issues.
  • Collaborating with the team and creating a process to identify and eliminate issues and provide solutions.
  • Provide training, performance, evaluation and coaching for teams.
  • Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives.
  • Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility.
  • Provide responsibility for budget and financial performance.
  • Lead team to achieve objectives.
  • Manage allocation of people and financial resources for Operations
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications :

  • Overall experience of 10 plus years in Operations, Quality Assurance or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Experience in Banking – Account maintenance services.
  • Preferably from Consumer Banking Transaction Processing (Exp in commercial or investment banking can also be considered)
  • Product knowledge of one or more CIB products and asset classes.
  • Degree in business administration, finance or a similar field.
  • Proficient with various applications in Microsoft suite – Excel, access, word and power point. Experience in automation.
  • Has the ability to compile and analyze large data sets and present in effective manner.
  • Experience driving projects which leads to change, especially across business groups.
  • Excellent verbal and written communication skills with ability to simplify and present complex topics for easier understanding.
  • Location is Hyderabad, night shift.

Desired Qualifications :

  • Experience in working GCC Banking environment would be beneficial.
  • Ability to engage and build relationship with senior stakeholders in a matrix organization.
  • Inquisitive in nature and can learn and understand business quickly and connect the dots between multiple initiatives.
  • Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
  • Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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