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Associate Operations Processor, Lockbox (Non-Voice)

  • Operations
  • Full time
  • R-350867

About this role:

  • Wells Fargo is seeking an Associate Operations Processor. Covers jobs responsible for activities that support the operational infrastructure, performance, and efficiency.

In this role, you will:

  • Performs a variety of operational tasks for the low to moderately complex processes or functions.
  • Takes accountability for entire process from receipt of work to resolution and closure.
  • Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.
  • Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions RIDS application, verifying with accuracy, resolving complex customer/client requests using multiple resources and records.
  • Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
  • Exercises some judgment within guidelines.

Essential Qualifications:

  • Over (6) months to (1) year of experience in Banking/Financial Services
  • Alphanumeric data entry experience
  • Excellent typing skills with accuracy of > 92%
  • Strong analytical skills with eye to details
  • Strong communication skills both written and spoken.
  • Flexible with working in US operational hours (night shift)

Desired Qualifications:

  • Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines.
  • Working knowledge in quality or with back-office processing experience or its equivalent
  • Strong analytical skills with high attention to detail and accuracy
  • Good verbal, written, and interpersonal communication skills.
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Typing (alphabet and 10 key numerical) data entry experience. Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
  • Strong organizational, multi-tasking, and prioritizing skills
  • Solid problem-solving skills.
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Job Expectations:

  • Amenable to work on shifting schedule, including weekends.
  • Amenable to work full-time onsite, Five/NEO, BGC, Taguig.

Posting End Date: 

30 Apr 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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