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Senior Application Support Engineer

About this role:

Embark on an exciting career journey with Wells Fargo, a prominent global bank recognized for its commitment to innovation and excellence. We're currently seeking a seasoned Senior Specialty Systems Operations Engineer to provide advanced platform support for our Commercial and Corporate & Investment Banking Technology (CCIBT) organization. In this role, you'll have the chance to lead complex initiatives and contribute to the strategic planning of our computer systems and network infrastructure.

As a key member of our team, you'll leverage your expertise to review and analyze complex technical challenges, making decisions on enhancements and improvements to existing systems. Your role will involve collaborating with engineering teams on change design and consulting with technical peers and managers to resolve support issues and drive new initiatives forward. With your solid understanding of technical process controls and standards, you'll play a vital role in shaping the future of our technology landscape.

Led by Sarah Berwick, the Commercial and Corporate & Investment Banking Technology (CCIBT) group supports the Commercial Banking and Corporate & Investment Banking businesses as well as Payment Solutions, Capital Markets Services, Wholesale Digitization, and International Technology across the firm. This diverse portfolio of capabilities spans multiple technology disciplines and strategic innovations. CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.

Join us at Wells Fargo, where you'll be part of a dynamic and innovative team dedicated to pushing the boundaries of banking technology. This position offers the flexibility of a hybrid work model and is perfect for individuals with a strong background in systems engineering, technology architecture, or related fields. Come be a part of our journey and make your mark in shaping the future of banking technology.

We have multiple opportunities across the following business lines which operate as part of the CCIB business family and are interested to hear about your experience in any of these areas:

  • Capital Markets
  • Commercial Lending & Credit Finance
  • Securities Finance, Coverage & Collateral
  • Payments & Treasury Management
  • Wholesale Operations

In this role, you will:

  • Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
  • Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
  • Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
  • Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
  • Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Facilitate discussions on preventative action, root cause analysis and resolutions with service management
  • Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
  • Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
  • Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

  • Experience in systems engineering or technology architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 
  • Experience administering systems running on Linux, Windows or Cloud platforms and proficiency navigating those environments. 
  • Experience with observability toolsets commonly used in the financial services technology industry. 
  • An understanding of the ITIL® framework and processes for Incident, Problem, Change management. 
  • An understanding of the regulatory, and professional standards for financial services technology. 

Desired Qualifications:

  • Professional qualifications pertinent to the role.
  • Substantial investment banking experience

Job Expectations:

  • Ability to work in the office and at home in a hybrid model.

Posting End Date: 

8 Sept 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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