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Procedure Writing Associate

  • Operations
  • Full time
  • R-362920

About this role:

Wells Fargo is seeking a...

In this role, you will:

  • Participate in establishing guidelines and design of work
  • Review regulatory changes or partner with regulatory change agents to proactively identify required updates
  • Maintain document library or repository and update tables in appropriate systems
  • Review changes to business operations for potential impact to other operations and procedures
  • Draft, edit and format basic to moderately complex technical manuals, projects or other technical documentation
  • Create graphical technical presentations for others
  • Understand Business Operations policies, procedures, and compliance requirements
  • Assist others to resolve process gaps, providing input based on observations
  • Research and translate technical information to users
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Partner with subject matter professionals to understand business needs as it relates to procedures
  • Partners with LOB subject matter experts to understand business needs as it relates to procedures.
  • Drafts and/or updates moderate to highly complex business procedures.
  • Ensures procedures are compliant with Wells Fargo branding.
  • Responsible for obtaining appropriate approvals from management and governance teams (ORM, RECOR, Legal) and may include facilitating certification process.
  • Reviews changes to business operations for potential impact to other operations/procedures.
  • Follows established guidelines for organization and design of work.
  • Reviews regulatory changes or partners with regulatory change agents to proactively identify required updates.
  • May maintain document library/manual/repository.
  • May update tables in appropriate systems and/or create basic process maps.
  • May participate in establishing documentation guidelines.
  • May participate in procedure audits.
  • Manages procedure timeline and pipeline.
  • Documenting the process and procedures by ensuring all risk and controls are addressed.
  • Emphasis on business process components such as Zero defects and first Pass Quality (FPQ) - role is expected to have an influence on process change with an eye on quality and operational excellence.
  • Constantly review for process improvements and efficiency gains within the policies and procedures.
  • Drive quality initiatives including; training, process improvement & design, complex analysis, change implementation.
  • Analyzing large sets of data and provide statistical input and analysis.
  • Responsible for the management of individuals and matrixes teams focused on designing and driving quality in work processes and issues management, defining business quality controls and delivering a targeted customer experience and regulatory requirements.
  • Proactively identifying risks and opportunities in the operations processes and work closely with the operation leaders to drive quality and compliance.
  • Driving business results through increased efficiency and quality while managing risk.
  • Driving quality monthly cadence reporting and proactively report issues to the leadership on risks and quality.

Desired Qualifications:

  • 6+ months of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications

  • 2+ years of procedure writing experience, business process improvement experience, or a combination of both.
  • Has process expertise for multiple business groups and can provide analysis to the most complex and volatile business lines.
  • Knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.
  • Ability to collaborate with team members and leaders overseas.
  • Ability to take calls/attend meetings during evening hours in order to allow for communication/collaboration with U.S. team members.

Job Expectations:

  • Process definition and documentation experience.
  • Extensive knowledge and understanding of professional technical writing processes and tools.
  • Advanced Microsoft Office skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Knowledge and understanding of business processes analysis and enhancing operations to accomplish business objectives.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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