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Business Execution Consultant-Digital Product Issue research & Triage

  • Strategy & Execution
  • Full time
  • R-364734

About this role:

Wells Fargo is seeking a.


In this role, you will:

  • Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
  • Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
  • Determine areas of strength or Business Execution opportunity within defined scope of work
  • Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
  • Utilize independent judgment to guide moderate risk deliverables
  • Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
  • Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
  • Collaborate and consult with leaders and executive management
  • Provide work direction to less experienced Strategy and Execution staff


Required Qualifications:

  • 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Required Qualifications :

  • Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
  • Knowledge and understanding of Service Oriented, Web Services, API and Micro Services architecture
  • Knowledge and understanding of database querying and creating ad hoc reporting results using SQL or similar querying methods
  • Splunk experience
  • Google cloud logging
  • Knowledge and understanding of online authentication, Identity Management, fraud/security, Payments, Transfer
  • Agile experience
  • Ability to develop partnerships and collaborate with other business and functional areas
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • A BS/BA degree or higher


Job Expectations:

  • The Digital Product Issue Research and Triage DPIRT team is a team of Digital Product Managers who are responsible for product issue support for new and existing digital consumer and investment products and capabilities. We focus on assessing issue priority (Triage) and owning issue investigation (Research) until a root cause is identified.  We act as the subject matter expert liaison between the product management team and the technology organization to triage, research, escalate, and identify path to resolution. 

    The team supports consumer digital business by dividing its work into two streams:

    a)Digital Identity and Authentication 

    b)Consumer Banking Products (including Payments and Onboarding

    Primary responsibilities for this role may include but are not limited to:

    Support the implementation of 

    1)Mobile App projects involving features such as enrollment,onboarding,navigation, financial planning tools,offerrs

  • Authentication projects involving Biometrics (Touch ID,Android Fingerprint, Voice Verification), Passive Auth/Mobile Intel, and One Time Passcodes; Threat management projects that keep highly suspicious actors from starting an interaction; Identity management projects that ensure the source of identity has integrity.
  • Money movement projects involving products such as Zelle,Wires,Billpay in the digital space
  • Capabilities such as Alerts, Fargo,SMS,Text banking
  • Address Consumer Digital Experience customer feedback and respond to partner research requests for same.
  • Manage and mitigate complex production issues by partnering with vendor, technology, and production support groups of Wells Fargo.We act as the liaison between product management, technology, and control teams to triage, assess risk, communicate, and escalate.
  • Partner with Consumer Digital product owners and technology partners to identify root cause and ensure ownership of fix and potential customer remediation.
  • Identify and write business requirements for operational reports to identity anomalies Compiles, analyzes, and interprets platform trend data to make strategic and tactical recommendations to managers.
  • Manage performance metrics and generate trending graphs for senior management
  • Analyze the relevant application/data flows within online banking platforms
  • Write SQL queries to analyze and validate data in production environments in the following instances:
  • Analyze data discrepancies identified by partners
  • Research data integrity and discrepancies during production issues
  • Support transactional data extract requests for partners such as Legal and compliance

Posting End Date: 

28 May 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.


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