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Technology Business Systems Associate

  • Technology & Data
  • Full time
  • R-367129

About this role:

Wells Fargo is seeking a Technology Business Systems Associate.

In this role, you will:

  • Participate in researching, evaluating and investigating low complexity transactions and data to meet business requirements
  • Review basic technical business problems that can be resolved with automated systems related to low-risk tasks and deliverables
  • Receive direction from supervisors and exercise judgement within defined parameters in the development of guidelines for the use of result tracking systems
  • Coordinate project plans, schedules, budgets and provide information to managers, functional colleagues and stakeholders within technology business systems operations
  • Interact with experienced Business Systems Consultants on revising existing automated systems that are cost effective and meet business requirements
  • Work with user groups to provide training, resolve questions, assess user needs, and make necessary changes to the database
  • Monitoring shared mailbox/responding and or assigning inquiries/issues for SEI platform and surround
  • First point of contact for any system, database, SEI or surround application issue that arises within WIM.
  • Monitor, assign and work incoming requests in Service Now; Issue tracking; Documenting, and follow-up to resolution
  • Complete daily EOD tasks and reporting as required.
  • Application/department email contact list maintenance (updating and creation of new if distribution lists as needed)
  • Works with manager/team members to create communication/alerts around issues and follows-up with details surrounding issues
  • Trust Department issue review meetings; attend meetings to discuss opened issues with impacted team.
  • Basic reporting requests/data mining:  excel data manipulation, access queries i.e TDW, Trust Gateway, applications tables
  • Provides basic Microsoft Access application support and shadows on large and/or complex issues involving WIMT applications
  • Day to day maintenance of MS Access applications and/or WIMT applications (adding accounts to ref tables, moving MS Access database between environments, Managing enhancement/decommission requests)
  • Coordinate business testing resources for ongoing infrastructure changes (ex) Buildpack, Vulnerability, patching)
  • Department application support document and procedure review and updates
  • Training; assist training new less experienced team members

Required Qualifications:

  • 1+ Year of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Beneficial Experience to have:

    SEI Trust 3000 familiarity or experience using.

    SEI Surround Application familiarity or experience using.

    Previous Trust experience

    SQL and or MS Access data query experience

Shift Timings

  • 6.30 PM - 3.30

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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