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Senior Technology Operations Analyst

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com.

Be a part of the IAM (Identity and Access Management) Operations Access Review/Certifications team responsible for supporting and maintaining compliance of enterprise certification solutions and controls. Engage with technology teams, risk and LOB contacts to consult and advise on enterprise certification controls and tools. Perform evidence gathering and audit walk-throughs for audit engagements. Educate and support certifying managers on certification execution and accountability.  Ensure timely completion of certifications. Perform compliance and oversight activities to support certification controls. Maintain an awareness of bank security policies and government regulations pertaining to information security. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.

In this role, you will:

  • Lead or participate in initiatives and projects within technology operations
  • Contribute to planning related to technology operations projects or deliverables
  • Analyze moderately complex technology operations issues which require in depth review
  • Review and approve release change documents
  • Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
  • Plan and design, document and enforce escalation policies and procedures
  • Provide activity, progress and status reports to management and keeps management posted of any critical issues
  • Provide accurate problem identification, ticket documentation, customer and vendor dialogue
  • Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
  • Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
  • Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
  • Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
  • Contribute to the resolution of complex issues
  • Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
  • Collaborate with management and teams to handle questions or problems
  • Act as a mentor for individuals

Required Qualifications:

  • 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of IAM experience
  • 4+ years of governance experience

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills.
  • Knowledge and understanding of information technology governance risk and compliance processes such as; policies, control standards, risk management concepts, or information security
  • Experience working in or implementing an Identity and Access Management (IAM) product or tool.
  • Basic Knowledge of Service Now
  • Scripting experience
  • Experience leading projects

Posting End Date: 

17 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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