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Infrastructure Engineer

  • Technology & Data
  • Full time
  • R-372685

About this role:

Wells Fargo is seeking a...

In this role, you will:

  • Support initiatives that deliver workable end to end infrastructure solutions
  • Participate in test planning and execution
  • Communicate with end users to provide timely and accurate information and status updates
  • Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
  • Troubleshoot and resolve tickets during implementation of store networks
  • Troubleshoot and resolve first level network and wireless issues
  • Present recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers

Required Qualifications:

  • 6+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education in Building Technology Area.
  • 6 or more years’ experience in Video Management System (VMS) central applications, Physical Access Control Systems, Building Management Systems, and supporting infrastructure.
  • 6 or more years’ systems deployment, configuration, and support experience in a large and complex IT environment consisting of Applications, Infrastructure, Network, and Security systems.
  • Awareness on ITIL framework and processes such as incident, change, problem, RCA
  • Exposure working with ServiceNow, Remedy and other ITSM tools.
  • Sound understanding of networking, application ports, and troubleshooting application issues on complex network including LAN, WAN, and Internet

Desired Qualifications:

  • Certification or work experience in Networking, Switching, and routing would be an added advantage.
  • Experience working with Video management Systems such as Verint, ExaqVision, March Networks, etc.
  • Digital Monitoring Products (DMP) Alarm Panel Device and Software experience
  • UTC MASterMind Alarm Response Software experience
  • Experience with implementing changes in a critical, 24/7 environment
  • Experience with testing, certifying, and deploying critical updates to distributed devices across a network.
  • Knowledge of network connectivity constructs including protocols, switch configuration and routing
  • Experience with deployment and support of Alarm Panel devices
  • Previous experience working with Lenel Ongaurd 7.x, Niagara, Guardian Physical, Guardian Visitor Management system is good to have.

Job Expectations:

  • Provides technology endpoint support, device configuration, installation, break/fix and operational support for Network Video Recorders, IP Camera and Alarm, Physical Access Control Systems, Building Management Systems, and supporting infrastructure. 
  • Responsible for ensuring application and infra uptime, installation, configuration, participation in BCP testing, deployment, vulnerability remediation and administrative support effort on SIAMS, VMS, BMS and Physical Access Control applications under supervision of senior team members.
  • Responsible for achieving operational SLA, dedicated support to ensure SACM, and emergency patching/support for over 150,000 network video recorders, alarm panels, security cameras, access control panels and badge readers across enterprise.
  • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements.
  • Troubleshoots network, hardware and software issues using pre-defined guidelines, Standard Operating Procedures (SOP), templates and/or test scripts, identifies and escalates problems.
  • Tracks changes and performance trends and participates in process improvement activities.
  • Works in 24x7 rotational shifts and on-call based on business needs.

Posting End Date: 

30 Jul 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy


Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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